An excellent opportunity has arisen for a Practice Administrator to join a well-established accountancy firm providing tailored tax and accounting services for businesses, self-employed professionals, and individuals with particular expertise in cloud-based solutions.
As a Practice Administrator, you will be providing day-to-day administrative support across the practice, ensuring smooth operations and assisting senior staff.
This is a part-time role based in South East London (SE), offering a pro-rata salary of £25,000 - £28,000, plus benefits, with working hours Monday to Friday, 9:30 am to 3:30 pm.
You will be responsible for:
* Acting as a first point of contact with clients via telephone, email, and in person.
* Supporting the onboarding process for new clients and handling incoming and outgoing post.
* Assisting with monitoring deadlines and compliance requirements.
* Liaising with HMRC and Companies House on administrative matters.
* Managing invoicing and chasing outstanding payments.
* Overseeing compliance documentation, including anti-money laundering requirements.
* Providing PA support to the Director, including diary management and monitoring emails.
What we are looking for
* Previously worked as a Practice Administrator, Administrative Assistant, Office Administrator, Admin Assistant, Practice Coordinator, Client Services Administrator, Client Administrator, Business Support Administrator or in a similar role.
* Experience within an accountancy practice, legal firm, financial Services or other professional services companies.
* Have 3 years of experience in office environment
* Willingness to learn and undertake training for new responsibilities.
* Professional yet approachable manner.
* Ability to manage workload effectively in a part-time capacity.
What's on offer
* Competitive salary
* Casual dress environment.
* Company pension scheme.
* A supportive and friendly workplace culture.
This is a fantastic opportunity to join a thriving organisation and play a key role in their continued success.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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DUTIES AND RESPONSIBILITIES:
Reception and Client handling
Assist in Bookkeeping and reconciliation (Company exposure)
Preparing accounts and financial statements
Learn and apply UK accounting software
Handle client communication Via Telephone and email
Store, Manage and handle Client Data
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Data Technician level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Employer Description:We are a team of Chartered accountants and legal consults for all aspects of Accountancy, Taxation, Commercial
lease, Legal business acquisition, mergers and sales transactions. We are based in South London (Streatham), providing comprehensive and professional accountancy services and Tax advice and practical support to local small and medium businesses alike. Our team of accounts have valuable experience in advising monitoring and cocoordinating
with clients to make sure all necessary requirements are fulfilled. We deal with every aspect of your tax, ranging from preparation and submission of self-assessments tax returns. We are looking for a finance
assistant that is looking to kick start their finance/accountancy career.Working Hours :Monday - Friday (9;00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Positive attitude,Excel,Excellent time management....Read more...
An excellent opportunity has arisen for a Practice Administrator / Client Support Administrator to join a well-established accountancy firm providing tailored tax and accounting services for businesses, self-employed professionals, and individuals with particular expertise in cloud-based solutions.
As a Practice Administrator / Client Support Administrator, you will be providing day-to-day administrative support across the practice, ensuring smooth operations and assisting senior staff.
This is a part-time role based in South East London (SE), offering a pro-rata salary of £25,000 - £28,000, plus benefits, with working hours Monday to Friday, 9:30 am to 3:30 pm.
You will be responsible for:
* Acting as a first point of contact with clients via telephone, email, and in person.
* Supporting the onboarding process for new clients and handling incoming and outgoing post.
* Assisting with monitoring deadlines and compliance requirements.
* Liaising with HMRC and Companies House on administrative matters.
* Managing invoicing and chasing outstanding payments.
* Overseeing compliance documentation, including anti-money laundering requirements.
* Providing PA support to the Director, including diary management and monitoring emails.
What we are looking for
* Previously worked as a Client Support Administrator, Practice Administrator, Administrative Assistant, Office Administrator, Admin Assistant, Practice Coordinator, Client Services Administrator, Client Administrator, Business Support Administrator or in a similar role.
* Experience within an accountancy practice, legal firm, financial Services or other professional services companies.
* Have 3 years of experience in office environment
* Willingness to learn and undertake training for new responsibilities.
* Professional yet approachable manner.
* Ability to manage workload effectively in a part-time capacity.
What's on offer
* Competitive salary
* Casual dress environment.
* Company pension scheme.
* A supportive and friendly workplace culture.
This is a fantastic opportunity to join a thriving organisation and play a key role in their continued success.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Project Coordinator
Barnet£38,000 - £40,000 + Travel Allowance + Career Progression + Training + Pension + Private Healthcare + Holidays + 'Immediate Start'Join a long-standing, reputable engineering and construction main contractor as a Project Coordinator, supporting the delivery of a high-value construction project in Barnet. Reporting directly to the Project Director you’ll play a vital role site-based keeping project operations organised and efficient.This position is ideal for a professional with a civil engineering background with project support experience, especially those with a background or interest in construction. You’ll represent the company on active construction sites and in office environments, making reliability, organisation, and communication essential. This growing and established company delivers major high-tech projects across the mission critical sector. With a strong pipeline ahead, they offer long term career progression into management and the chance to work on landmark projects. Apply now for an immediate start. Your Role As A Project Coordinator Will Include:
Support the Project Director in their daily activities on site and in the office
Prepare and distribute project documentation (programmes, reports, etc.)
Take control of Project Director's diary and act as primary point of liaison between clients and stakeholders
Work on site 5x a week
As A Project Coordinator You Will Have:
Full UK driving license
Strong coordination background - within construction or engineering
Confident working in active construction environments
Right to work in the UK - No sponsorships
Civil Engineering degree
Please call Dea for more information on 07458163032Keywords: Project Administrator, Construction Administrator, Site Administrator, Project Support, PA Construction, Personal Assistant, Business Support, Construction Admin Jobs, Engineering Admin, Project Coordinator, Document Controller, Site Support, Midlands Construction Jobs, Construction Site Admin, Admin Assistant Construction, Project Office Support, Administrative Assistant, PowerPoint, Civil Engineering Graduate, Barnet, Edgware, London, North London, Enfield, Finchley, Mill Hill, Hampstead, Brent, Willesden, Wembley, Borehamwood -- This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
Junior Construction Coordinator
Barnet£38,000 - £40,000 + Travel Allowance + Career Progression + Training + Pension + Private Healthcare + Holidays + 'Immediate Start'Join a long-standing, reputable engineering and construction main contractor as a Construction Coordinator, supporting the delivery of a high-value construction project in Barnet. Reporting directly to the Project Director you’ll play a vital role site-based keeping project operations organised and efficient.This position is ideal for a professional with a civil engineering background with project support experience, especially those with a background or interest in construction. You’ll represent the company on active construction sites and in office environments, making reliability, organisation, and communication essential. This growing and established company delivers major high-tech projects across the mission critical sector. With a strong pipeline ahead, they offer long term career progression into management and the chance to work on landmark projects. Apply now for an immediate start. Your Role As A Junior Construction Coordinator Will Include:
Support the Project Director in their daily activities on site and in the office
Prepare and distribute project documentation (programmes, reports, etc.)
Take control of Project Director's diary and act as primary point of liaison between clients and stakeholders
Work on site 5x a week
As A Junior Construction Coordinator You Will Have:
Full UK driving license
Coordination background - within construction or engineering
Confident working in active construction environments
Right to work in the UK - No sponsorships
Civil Engineering degree
Please call Dea for more information on 07458163032Keywords: Project Administrator, Construction Administrator, Site Administrator, Project Support, PA Construction, Personal Assistant, Business Support, Construction Admin Jobs, Engineering Admin, Project Coordinator, Document Controller, Site Support, Midlands Construction Jobs, Construction Site Admin, Admin Assistant Construction, Project Office Support, Administrative Assistant, PowerPoint, Civil Engineering Graduate, Barnet, Edgware, London, North London, Enfield, Finchley, Mill Hill, Hampstead, Brent, Willesden, Wembley, Borehamwood -- This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
We’re Harper James, a fast-growing, full-service commercial law firm with a unique subscription-based model designed for ambitious SMEs. Backed by private equity and home to over 150 people, we’re expanding our business operations team in Birmingham and are excited to offer an opportunity for a motivated Finance Apprentice to join us for a 15-month apprenticeship.
Purpose of the Role:You will support our finance team with day-to-day financial processes and administrative tasks. This is a fantastic opportunity to gain hands-on experience, develop core finance and accounting skills, and build the foundations of a professional career in accountancy and business.
Our finance team is a vital core component of our business. As a Finance Apprentice, you’ll play a key role in supporting our finance team with:
Processing purchase invoices and maintaining accurate records in our finance systems
Assisting with sales invoicing and credit control processes
Supporting the reconciliation of bank statements and petty cash
Helping prepare financial documents, spreadsheets, and reports
Maintaining accurate filing of finance records (digital and paper)
Providing support with month-end and year-end finance tasks
General administration to support the smooth running of the finance function
What we are looking for
A keen interest in finance, numbers, and business
Excellent interpersonal skills to adapt to a busy, fast-paced team based all over the UK
Exceptional organisational skills and a detail-oriented approach to your day-to-day work.
Confident and strong communication skills are a must as this role may directly liaise with clients, internal stakeholders and suppliers
IT savvy and strong Microsoft 365 experience or ability to learn quickly on the job.
A proactive approach to work and an ability to prioritise and work to deadlines
Our Benefits - What We Can Offer You
Enrolment on the Finance Assistant Level 2 Apprenticeship with full support from our training partner Babington
Practical experience in legal admin, business operations and finance
We focus on your attitude and potential, not just your qualifications – this opportunity is designed to support people starting out in their careers
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private healthcare
Discounted gym memberships, access to retailer discounts, team socials and more!
Training:On completion of this 15 month apprenticeship you will have gained your Accounts or Finance Assistant Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Established in 2014 by Toby Harper, our founder and CEO, Harper James is a new breed of commercial law firm. Our purpose is as clear now as it was in 2014 – we want to enable growth-oriented businesses to succeed. We do this by delivering top-quality and accessible legal services and acting as partners in our clients’ journeys while operating according to our unique values.
We work nationally with start-ups through to unicorns and long-running established businesses that may now be looking to scale or looking to exit.Working Hours :Monday-Friday.Skills: Communication skills,IT skills,Attention to detail....Read more...
Work effectively as a team member
Assist to ensure Licensing meets its legal requirements for each licence issued
Deliver an outstanding service experience in response to all customer interactions, both internal and external
To be responsible for keeping up to date with training, policies and procedures
Manage day to day delivery of allocated workload in line with service level agreements, ensuring compliance to all policies and conditions applicable
Engage with customers ensuring all contact is responded to in a timely and efficient manner
Regular inventory checks to ensure availability of all necessary stock
Invoicing and general financial duties
To undertake clerical and administrative duties in relation to the processing of requests for service. This includes maintaining record systems
Coordinating appointments for new and renewing licensed drivers
Liaise with internal and external stakeholders to ensure all clerical tasks are carried out in line with policy
Training:Business Administrator Level 3.Training Outcome:Working in a vibrant Licensing Service there is a chance for the candidate to advance to a Senior Licensing Support Assistant position. Employer Description:Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.Working Hours :Monday - Thursday - 9am - 5pm
Friday- 8:30am - 4:30pmSkills: Communication skills,IT skills,Attention to detail....Read more...
Joining a small professional team, the post holder will work alongside the Clerk, Asst. Clerk and Estates Supervisor in the delivery of office based support to the Council; servicing committees; attending to general enquiries from members of the public and supporting the Mayor with their busy appointments dairy. The post holder will report to the Asst. Clerk on a day-to-day basis under the overall responsibility of the Clerk.
Duties involve liaising with councillors, council contacts and members of the public and requires good communication skills (both written and verbal) and the ability to deal with situations in a confidential, impartial and diplomatic manner.
Key responsibilities:
To act as first point of contact to all visitors to the Guildhall
To provide the Clerk, Assistant Clerk and Estates Supervisor with administrative support in all aspects of the Council’s functions
To work with the Mayor of the day in relation to their appointments diary
To open and distribute incoming mail
To maintain the Petty Cash imprest system.
Filing
Website updates
Day to Day Contact
Working closely with the Clerk, Assistant Clerk and Estates Supervisor; and on occasion with the Council’s Honorary Archivists
Liaising and communicating with Council members (councillors) including the Town Mayor
Training:Customer Service Practitioner Apprenticeship Standard Level 2:
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English
Delivery will be in the workplace over the period of the apprenticeship. with an assessor or coach through a combination of assessing, coaching, training and mentoring
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment
A total of 15 months plus functional skills if required
Prior learning and experience will also be taken into consideration
Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:
Upon successful completion of the apprenticeship, the post holder will be sufficiently experienced and have gained a wide range of transferable skills, to seek employment in many administrative roles
Experience of local government will be particularly attractive to prospective employers, opening up a range of opportunities including those in other local authorities (Councils) or education authorities (Schools/colleges)
A career as a Town Clerk could be achieved with additional study/qualification
A basic understanding of office procedures, as well as enhanced communication, organisational and diplomacy skills, will provide a great foundation for a more industry-specific career, such as in legal or medical administration
The apprenticeship will provide experience with Event Management and Customer Support which could lead to opportunities in the events industry
Employer Description:Harwich Town Council is a parish council, within the first tier of local government. Working with, but independently of, the district and county councils, Harwich Town Council assists in the delivery/retention of services to some 18000 residents across the 5 wards of Harwich and Dovercourt.
The Council has 16 councillors (inc Town Mayor), 3 permanent staff members and 3 seasonal Leisure Attendants; and has a precept of £208k in 2020/21.
The Council owns the Grade I Listed Guildhall in Harwich, where the offices are located, and also owns properties to the rear of the former Magistrates Court in Main Road, leased to local community groups. The Council also operates 6 allotment sites and manages the seafront Putting Greens and Skateboard Park, in Wick Lane. The Guildhall is home to the town’s archives, which date back many hundreds of years, and are well looked-after by our 2 experienced Honorary Archivists.Working Hours :To be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
The role will be to assist and support the HR team in the carrying out the following duties.
Maintain and update HR systems with accurate information for new starters, leavers, and any contractual changes.
Review and implement HR policies and procedures in line with external HR consultancy support.
Support recruitment processes including advertising vacancies, calculating salaries, shortlisting, coordinating interview tasks, and contacting candidates.
Prepare offer letters, contracts of employment, and contractual amendment letters.
Process DBS checks for new starters and ensure certificate details are recorded.
Maintain organised and compliant employee records, ensuring all required documentation is included and checklists are complete.
Support and coordinate staff induction and orientation processes.
Assist in staff development and performance management activities.
Respond to general HR queries and escalate complex issues to the Service Lead, Directors, or external HR provider as required.
Produce HR reports such as absence statistics and staffing data for senior management.
Payroll and Pensions Support
Collate and process monthly staff mileage claims, ensuring a clear audit trail and appropriate authorisation.
Input new starter, leaver, and contract change data into payroll systems and reconcile payroll monthly.
Respond to payroll queries and liaise with Directors and payroll providers where necessary.
Post payroll journals to the accounting system and support payroll reconciliation.
Monitor and query business reports related to payroll and employee data.
Administration and Organisational Support
Provide administrative support to the Service Lead and Directors across a range of tasks, including record keeping, report preparation, and correspondence.
Support general business administration tasks as required, contributing to the smooth day-to-day running of the service.
Maintain confidentiality and ensure secure handling of all personal and sensitive information.
General Responsibilities
Participate in regular supervision and performance reviews.
Ensure accurate timekeeping and record submission.
Follow all Safeguarding, Health and Safety, and Data Protection policies and procedures.
Promote equality, diversity, and inclusion in all aspects of the role.
Take personal responsibility for professional development and remain up to date with HR best practice and legal changes.
Carry out any other reasonable duties in line with the scope and spirit of the role.
Training:Training will be provided by CIPD platinum training provider Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled taught sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a consultative project and professional discussion to gain a level 3 HR support apprenticeship and a CIPD Foundation Certificate in People Practice. Training Outcome:There may be an opportunity for further training and development such as progression to People Professional Level 5 apprenticeship.Employer Description:Pegasus Supported Housing are an established provider of high quality housing and support. Our standard of excellence is echoed through our reputation with service users and partnership organisations in the Midlands. We provide over 100 vulnerable adults with housing every year, significantly contributing to prevention and management of the housing crisis in the Midlands. We are looking for an HR and Administration Assistant at our head office on Hagley Road, Birmingham.Working Hours :24 hours per week, working Monday to Friday, 4.5hrs per day, including 1 day per week in college. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Work well with people,Show empathy and understanding....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eyewear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock, take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store, escalate to line manager where required
Teamwork and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewearensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training:Optical Assistant 2022 Level 3 Apprenticeship StandardTraining Outcome:
The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday - Friday, 9.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative - visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday - Friday, 9.30am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team.
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring;
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit Contact lenses.
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons.
Optometry courses - carry out full eye examinations and issue prescriptions.
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses.
In-practice trainer - You could use your knowledge to train others.
Other non-clinical roles:
Practice Management you could complete a management course.
Practice ownership you could go into business yourself, partnership or franchise.
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements.
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws.
To have a good working knowledge of the Vision Express Ways of Working.
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes.
Maintain the highest store standards possible, including the appearance of both store and own personal presentation.
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey.
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer.
To support the management team in achieving the required targeted growth in sales and profit.
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer.
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions.
To conduct eyewear repairs and order replacements when required.
To participate in all stock take activity as determined by the management team.
Key holder duties after successful completion of silver training (if and when required).
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required.
Team Work and Communication
To maintain good and professional working relationships with the store team.
Attend and participate in morning briefs and team meetings.
To provide honest feedback to the management team to support ongoing improvements.
Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring;
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe.
All laboratory equipment is maintained/calibrated in accordance with company guidelines.
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
Duties may vary in accordance with customer demand and store structure.
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit Contact lenses.
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons.
Optometry courses - carry out full eye examinations and issue prescriptions.
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses.
In-practice trainer - You could use your knowledge to train others.
Other non-clinical roles:
Practice Management you could complete a management course.
Practice ownership you could go into business yourself, partnership or franchise.
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (but not limited to the role):
Conduct and Legalisation
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit Contact lenses.
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons.
Optometry courses - carry out full eye examinations and issue prescriptions.
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses.
In-practice trainer - You could use your knowledge to train others.
Other non-clinical roles:
Practice Management you could complete a management course.
Practice ownership you could go into business yourself, partnership or franchise.
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation.
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team.
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required.
Team Work and Communication
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring;
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control.
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy.
Duties may vary in accordance with customer demand and store structure.
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit Contact lenses.
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons.
Optometry courses - carry out full eye examinations and issue prescriptions.
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses.
In-practice trainer - You could use your knowledge to train others.
Other non-clinical roles:
Practice Management you could complete a management course.
Practice ownership you could go into business yourself, partnership or franchise.
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Key responsibilities of the role (but not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for your own development, ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and your own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador, creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections for every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store. Escalate to line manager where required
Team Work and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part-time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing – Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist helps people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-optical aids such as bump-ons
Optometry courses – carry out full eye examinations and issue prescriptions
Clinical representative – visiting practices introducing new frame ranges and ophthalmic lenses
In-practice trainer – You could use your knowledge to train others
Other non-clinical roles:
Practice Management – you could complete a management course
Practice ownership – you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday between 9:30am to 5pm.Skills: IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team.
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring;
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
