Optical Assistant – Online Retailer – Bury (Greater Manchester)
Salary: £24,000 – £25,000 | Full or Part Time (min 30 hours/week) | Permanent Location: Head Office, Bury, Greater Manchester
About the Role
A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team one of the UK’s largest independent online retailer of luxury sunglasses and prescription eyewear.
Based at a modern head office in Bury, you’ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You'll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.
Key Duties
Assist customers with frame and lens selection for prescription eyewear
Handle enquiries via phone, email, and live chat
Offer expert advice on prescription lenses, product features, and styling
Support order tracking, aftercare, and customer issue resolution
Work closely with in-house teams including the optical lab and fulfilment
Requirements
Proven experience as an Optical Assistant
Strong product knowledge across prescription lenses and designer eyewear
Excellent communication and multitasking skills
Confident using IT systems in a customer service setting
Calm, professional, and proactive attitude
Benefits
Salary: £24,500 – £25,000 (depending on experience)
Hours: Full or part time (30 – 37.5 hours/week), 9am – 5pm
Primarily Monday to Friday with occasional weekends
Holidays: 26 days + Bank Holidays
Other: Staff discount, pension scheme, professional development fees paid
To Apply
Click ‘Apply Now’ or get in touch via WhatsApp for further information.....Read more...
