Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
As a Science Technician Teaching Assistant Apprentice you will support the science team and help students access practical and engaging lessons. You’ll gain hands-on, on-the-job experience working in both the laboratory and classroom, while also completing your apprenticeship training.
You will support students in science lessons, in small groups or one-to-one, helping them to engage with learning and practical activities.
You will support students to get ready for lessons, ensuring they are prepared and able to take part safely.
Prepare and organise equipment and materials, set up practical experiments and support teachers in delivering lessons.
Ensure a safe working environment by following health and safety procedures and supporting good practice in the lab.
Help maintain and tidy the science laboratories, including cleaning equipment and restocking resources.
You will receive structured apprenticeship training, learn on the job with experienced science technicians and teaching staff, and build the skills needed for a future career in science, laboratory work or education.
Training:Training will take place at Shrewsbury College, London Road Campus for day release, with the remaining working week at Belvidere School.Training Outcome:Teaching assistant, science technician. This apprenticeship also provides a strong foundation for further training or study in science, education or laboratory-based careers.Employer Description:Belvidere School - Trusted Schools' Partnership
TrustEd is a Shropshire multi-academy trust looking after a family of local schools, consisting of 5 secondaries and 4 primary schools. We are a professional and friendly trust committed to raising pupils’ aspirations so that all young people reach their full potential and achieve success they want for themselves.
Belvidere School is a successful, oversubscribed 11-16 comprehensive school in the county town of Shrewsbury.
Working Hours :Monday to Friday, 8.30am - 3.30pm.
30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Site Safety Awareness....Read more...
Apprentice Warehouse & Calibration Assistant
We are looking for a motivated apprentice to join our warehouse and calibration team. This is an excellent opportunity to gain hands-on experience in a fast-paced environment supporting both order fulfilment and temperature calibration services.
Key Responsibilities:
Assist with picking, packing, and dispatching customer orders accurately and efficiently
Support Goods-In processes, including checking and storing deliveries
Help maintain a clean, organised, and safe warehouse environment
Assist the calibration lab team with day-to-day activities, including preparation of equipment for temperature calibration
Support basic administrative tasks related to calibration services and documentation
Learn and follow company procedures, including quality and compliance standards (e.g. ISO/UKAS principles)
Requirements:
Reliable, punctual, and willing to learn
Good attention to detail and organisational skills
Basic IT skills
Ability to work as part of a team
Interest in warehouse operations and technical services
What We Offer:
Structured training and development
Exposure to both warehouse logistics and technical calibration services
A supportive team environment with opportunities for progression
Training Outcome:Potential full-time role.Employer Description:Established in 1964 as a small family business, Denward Manufacturing Ltd specialised in the manufacture of Crown Stamped precision weighing equipment used day to day in community pharmacies.
Over the years our understanding of change within the healthcare market has helped our business develop and move from strength to strength now supplying some of the largest pharmacy chains and healthcare organisations throughout the UK.
Ensuring we maintain the qualities found in a family owned and run business, Denward strives to provide a one stop solution for healthcare professionals, offering competitive products and services supported by excellent customer service and great prices.
Continuous product development, improvement to our manufacturing processes, the introduction of new services and our ability to warehouse stock has seen our supply chain increase to include the NHS, Universities, Laboratories, Dispensing Doctors, Care Homes, Dentists and Veterinarians.
We offer product without any geographical restraints and with the help of our Web Site we now supply various healthcare communities throughout Europe and the Rest of the World.
The recent introduction of our own internal Quality System ensure we conform to all aspects of BS EN ISO9001:2015 International Standard for Quality, as well as other applicable requirements.
Mission Statement
Using the qualities found in a family owned and run business we strive to provide a one stop solution for Community Pharmacy and healthcare professional’s alike offering competitive products and services backed up with unrivalled flexibility and customer service.Working Hours :Monday to Friday, 08:30 to 17:30.Skills: Listening,Interpersonal skills....Read more...
LIVE UNLIMITED LONDON is a female-founded premium curve brand, offering versatile styling in inclusive sizing to celebrate and empower every woman. Available globally, on our website and through our partners in the UK - M&S, NEXT, JLP online and in stores.Role OverviewWe are looking for a motivated Garment Technologist to join our growing product team. This role would suit a Junior Garment Technologist looking for the next step and ready to take on more ownership across fit, quality, sampling, and supplier communication.Working closely with the design, buying, merchandising, and supplier teams, you will help ensure our garments are well-fitted, commercially viable, and produced to the required quality standards. Previous experience working within a brand retail environment is key, as we are looking for someone who understands the pace, standards, and commercial requirements of a retail fashion business.Key Responsibilities
Manage fit comments and sample approvals from development through to production.Attend and support fit sessions, providing clear technical feedback to suppliers.Review garment construction, measurements, grading, trims, fabrics, and workmanship.Maintain accurate tech packs, size specs, and product records.Liaise with suppliers and factories to resolve fit, quality, and production issues.Support the approval of lab dips, trims, care labels, test reports, and sealing samples.Monitor product quality and help identify improvements to reduce issues and returns.Work to critical path deadlines and communicate updates clearly across the team.
Skills & Experience
Experience in a Junior Garment Technologist, Assistant Garment Technologist, or similar technical role.Brand retail experience is essential, ideally within womenswear, curve, plus-size, or a fast-paced fashion environment.Good understanding of garment construction, fit, measurements, and manufacturing processes.Confident reviewing samples and communicating technical comments.Strong attention to detail and good organisational skills.Ability to manage multiple styles and deadlines.Good communication skills and confidence working with suppliers.Knowledge of tech packs, size specs, testing, and critical path processes.Womenswear, curve, or plus-size experience would be beneficial but not essential.
Qualifications
Degree, diploma, or equivalent qualification in Fashion Technology, Garment Technology, Pattern Cutting, Fashion Design, or a related field.Equivalent industry experience will also be considered.
Personal Attributes
Proactive, organised, and keen to learn.Commercially aware with a practical approach to problem-solving.Confident enough to challenge constructively when needed.Passionate about fit, quality, and delivering great product for the customer.
OpportunityThis is a great opportunity for someone ready to move beyond a junior role and develop into a confident Garment Technologist within a supportive, fast-paced product environment.....Read more...
Main Duties:
Provide tailored support to pupils through structured learning programmes, setting high expectations and fostering independence and self-confidence
Promote inclusion by encouraging collaborative learning and positive peer interaction
Work with the SENCO and teaching staff to assess pupil needs, contribute to and implement Individual Education Plans (IEPs)
Adapt and create resources to support pupils with SEND and EAL, ensuring accessibility, engagement, and safety
Support the delivery of external specialist services (e.g. speech and language therapy, physiotherapy)
Mentor students individually and in small groups; plan and lead targeted booster and intervention sessions to reinforce challenging topics
Observe and monitor pupil progress, providing timely and accurate feedback to staff
Assist in the preparation of teaching materials and the creation of engaging classroom displays
Support whole-class teaching as needed, working under the direction of the teacher
Collaborate with teachers to apply effective behaviour management strategies that support learning
Assist students in achieving their learning objectives across various settings, including the computer lab, library, and other learning environments
Supervise students during break times, lunchtimes, and other non-classroom settings
Provide general pastoral support and accompany students on school trips, as required
Training:
Study towards a relevant qualification, Level 3 Teaching Assistant Diploma
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 8.00am - 4.00pm including a 50-minute break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
