Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Assistant Job – Bury, Greater Manchester
Location: Bury, Greater ManchesterSalary: £25,000 – £26,000 DOEHours: 30 – 37.5 hours per week | Full or Part Time
About the Opportunity
We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester.
This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.
With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience.
The Role
As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.
Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone.
Your responsibilities will include:
Providing advice on prescription lenses, frames and sunglasses
Supporting customers with frame and lens selection
Responding to customer enquiries via email, live chat and telephone
Assisting with orders, amendments, tracking and aftercare
Resolving customer queries and concerns efficiently
Managing and recording customer interactions accurately
About You
We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment.
You'll ideally have:
Previous Optical Assistant experience
Strong communication and customer service skills
Confidence communicating with customers by phone, email and live chat
Good attention to detail and organisational skills
What's On Offer
Salary: £25,000 – £26,000 depending on experience
Hours: 30 – 37.5 hours per week
Working hours: 9am – 5pm
26 days annual leave plus Bank Holidays
Staff discount
Pension scheme
Modern head office environment
Onsite optical glazing lab and fulfilment centre
Opportunity to develop your optical knowledge within a different area of the industry
How to Apply
If you're an experienced Optical Assistant looking for something different from a traditional practice-based role, this is a fantastic opportunity to use your optical knowledge within a leading online eyewear business.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.....Read more...
During your time as a Teaching Assistant Apprentice you will undertake education support duties and assist the class teacher in the day to day needs of the pupils in their care, to enable the teacher to implement the curriculum and respond to the pupils’ needs.
Your day to day duties will include:
Support pupil learning through the delivery of specific learning programmes, setting high expectations whilst encouraging their independence and building their confidence
Promote inclusion, encouraging pupils to interact and work collaboratively
Work with the SENCO and other teachers to assess the needs of individual children, contribute to and implement Individual Education Plans
Adapt and develop resources for EAL and SEND pupils, ensuring their safety and enabling them to access the curriculum
Assist with follow-through for related services (speech / language / physical therapy etc.)
Mentor students on a 1:1 and group basis, as well as planning and leading a series of booster and intervention sessions to tackle difficult topics
Observe, record and feedback information on pupil performance
Assist in creating materials for curriculum delivery and display boards
Assist with whole class teaching
Use strategies, in liaison with the teacher to assist in behaviour management and to support pupils in their learning objectives
Assist pupils' achievement outside of the classroom, e.g. computer lab, library Support all vulnerable children and act as Key Worker to students with Special Educational Needs and Social, Emotional and Behavioural Difficulties
Work with students on an individual and/or small group basis, in and out of lessons
Plan and implement strategies for students on the Pastoral Support Programme, ensuring students adhere to accepted behavioural norms
Develop resources for students with SEN
Training:Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Teaching Assistant Qualification (All learning is delivered online / remote).
Training Provider: LMP Education (rated 1st best UK training provider).Training Outcome:Pass the level 3 qualification and hopefully a permanent role. Employer Description:Ark Victoria Academy is a high performing academy across all key stages, providing pupils with a unique journey in their education through the curriculum, personal development programme, student experience offer and the vast range of opportunities that we are able to provide as an all-through academy. 73% of all grades awarded at GCSE 2023 are grade 4 and above, against a national figure of 68%. 67% of students gained a grade 4 or above for English and maths. At KS2 82% of pupils gained the expected standard in reading, writing and maths, against a national figure of 59%. 87% of our pupils achieved the expected standard in reading and 85% in maths. Our provisional P8 score of +0.55, which based on last year's results would place us in the top 20%.Working Hours :Monday - Thursday 8.00am - 3.45pm and Friday 8.00am - 3.30pm (term-time only) with 36 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Apprentice Warehouse & Calibration Assistant
We are looking for a motivated apprentice to join our warehouse and calibration team. This is an excellent opportunity to gain hands-on experience in a fast-paced environment supporting both order fulfilment and temperature calibration services.
Key Responsibilities:
Assist with picking, packing, and dispatching customer orders accurately and efficiently
Support Goods-In processes, including checking and storing deliveries
Help maintain a clean, organised, and safe warehouse environment
Assist the calibration lab team with day-to-day activities, including preparation of equipment for temperature calibration
Support basic administrative tasks related to calibration services and documentation
Learn and follow company procedures, including quality and compliance standards (e.g. ISO/UKAS principles)
Requirements:
Reliable, punctual, and willing to learn
Good attention to detail and organisational skills
Basic IT skills
Ability to work as part of a team
Interest in warehouse operations and technical services
What We Offer:
Structured training and development
Exposure to both warehouse logistics and technical calibration services
A supportive team environment with opportunities for progression
Training Outcome:Potential full-time role.Employer Description:Established in 1964 as a small family business, Denward Manufacturing Ltd specialised in the manufacture of Crown Stamped precision weighing equipment used day to day in community pharmacies.
Over the years our understanding of change within the healthcare market has helped our business develop and move from strength to strength now supplying some of the largest pharmacy chains and healthcare organisations throughout the UK.
Ensuring we maintain the qualities found in a family owned and run business, Denward strives to provide a one stop solution for healthcare professionals, offering competitive products and services supported by excellent customer service and great prices.
Continuous product development, improvement to our manufacturing processes, the introduction of new services and our ability to warehouse stock has seen our supply chain increase to include the NHS, Universities, Laboratories, Dispensing Doctors, Care Homes, Dentists and Veterinarians.
We offer product without any geographical restraints and with the help of our Web Site we now supply various healthcare communities throughout Europe and the Rest of the World.
The recent introduction of our own internal Quality System ensure we conform to all aspects of BS EN ISO9001:2015 International Standard for Quality, as well as other applicable requirements.
Mission Statement
Using the qualities found in a family owned and run business we strive to provide a one stop solution for Community Pharmacy and healthcare professional’s alike offering competitive products and services backed up with unrivalled flexibility and customer service.Working Hours :Monday to Friday, 08:30 to 17:30.Skills: Listening,Interpersonal skills....Read more...
