Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
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Private / Independent Dental Practice
Private Dentist
Rotorua, Bay of Plenty, New Zealand
Part-time position, two days per week
Modern renovated practice in CBD location
Advanced digital workflow including CBCT and Trios 5 scanner
Dedicated surgery and dental assistant
Wide range of treatments including implants, oral surgery and IV sedation
Mentoring available from an experienced senior clinician
40% commission less lab fees or salary option available
Immigration Accredited Employer, visa sponsorship available
Reference: DW3698486
A modern and recently renovated private dental practice in Rotorua is seeking a dentist to join their experienced and supportive team on a part-time basis. The practice provides a broad range of treatments including general dentistry, emergency care, root canal treatment, sedation, implants and oral surgery.
The clinic is very well equipped with brand new dental chairs, digital x-rays, CBCT imaging, a Trios 5 scanner, rotary endodontics, surgical NSK motor and IV sedation monitoring equipment. You will also benefit from a dedicated surgery and dental assistant.
The principal dentist has extensive experience across all aspects of dentistry, particularly full mouth rehabilitation, endodontics and implantology. Mentoring and clinical support are available for both younger graduates and experienced dentists looking to further develop specific clinical interests.
Candidates with all levels of experience will be considered, although two or more years of clinical experience would be advantageous. The successful candidate will be patient-focused, communicative and comfortable treatment planning for a broad range of patients.
Rotorua is one of New Zealand’s best-known lifestyle destinations, offering geothermal landscapes, lakes, forests and excellent outdoor activities including mountain biking, hiking and water sports. The region is also well known for its strong Māori culture and relaxed lifestyle.
Candidates must be eligible for registration with the Dental Council of New Zealand (DCNZ). This typically includes dentists qualified in New Zealand, Australia, the UK, Ireland, Canada* or the United States*. Candidates with other qualifications should check their eligibility with the DCNZ before applying.
USA and Canadian qualifications must be from DCNZ recognised accredited dental schools.
For further information regarding this position, confidential enquiries can be made by submitting your CV to Zest Dental Recruitment.
Zest Dental Recruitment has been helping dentists and dental practices throughout New Zealand, the UK and Australia for over 20 years.
Contact: Darran WalentaEmail: Telephone: UK: +44 114 238 1729 | AU: +61 730 534 271....Read more...