Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Apprentice Warehouse & Calibration Assistant
We are looking for a motivated apprentice to join our warehouse and calibration team. This is an excellent opportunity to gain hands-on experience in a fast-paced environment supporting both order fulfilment and temperature calibration services.
Key Responsibilities:
Assist with picking, packing, and dispatching customer orders accurately and efficiently
Support Goods-In processes, including checking and storing deliveries
Help maintain a clean, organised, and safe warehouse environment
Assist the calibration lab team with day-to-day activities, including preparation of equipment for temperature calibration
Support basic administrative tasks related to calibration services and documentation
Learn and follow company procedures, including quality and compliance standards (e.g. ISO/UKAS principles)
Requirements:
Reliable, punctual, and willing to learn
Good attention to detail and organisational skills
Basic IT skills
Ability to work as part of a team
Interest in warehouse operations and technical services
What We Offer:
Structured training and development
Exposure to both warehouse logistics and technical calibration services
A supportive team environment with opportunities for progression
Training Outcome:Potential full-time role.Employer Description:Established in 1964 as a small family business, Denward Manufacturing Ltd specialised in the manufacture of Crown Stamped precision weighing equipment used day to day in community pharmacies.
Over the years our understanding of change within the healthcare market has helped our business develop and move from strength to strength now supplying some of the largest pharmacy chains and healthcare organisations throughout the UK.
Ensuring we maintain the qualities found in a family owned and run business, Denward strives to provide a one stop solution for healthcare professionals, offering competitive products and services supported by excellent customer service and great prices.
Continuous product development, improvement to our manufacturing processes, the introduction of new services and our ability to warehouse stock has seen our supply chain increase to include the NHS, Universities, Laboratories, Dispensing Doctors, Care Homes, Dentists and Veterinarians.
We offer product without any geographical restraints and with the help of our Web Site we now supply various healthcare communities throughout Europe and the Rest of the World.
The recent introduction of our own internal Quality System ensure we conform to all aspects of BS EN ISO9001:2015 International Standard for Quality, as well as other applicable requirements.
Mission Statement
Using the qualities found in a family owned and run business we strive to provide a one stop solution for Community Pharmacy and healthcare professional’s alike offering competitive products and services backed up with unrivalled flexibility and customer service.Working Hours :Monday to Friday, 08:30 to 17:30.Skills: Listening,Interpersonal skills....Read more...
LIVE UNLIMITED LONDON is a female-founded premium curve brand, offering versatile styling in inclusive sizing to celebrate and empower every woman. Available globally, on our website and through our partners in the UK - M&S, NEXT, JLP online and in stores.Role OverviewWe are looking for a motivated Garment Technologist to join our growing product team. This role would suit a Junior Garment Technologist looking for the next step and ready to take on more ownership across fit, quality, sampling, and supplier communication.Working closely with the design, buying, merchandising, and supplier teams, you will help ensure our garments are well-fitted, commercially viable, and produced to the required quality standards. Previous experience working within a brand retail environment is key, as we are looking for someone who understands the pace, standards, and commercial requirements of a retail fashion business.Key Responsibilities
Manage fit comments and sample approvals from development through to production.Attend and support fit sessions, providing clear technical feedback to suppliers.Review garment construction, measurements, grading, trims, fabrics, and workmanship.Maintain accurate tech packs, size specs, and product records.Liaise with suppliers and factories to resolve fit, quality, and production issues.Support the approval of lab dips, trims, care labels, test reports, and sealing samples.Monitor product quality and help identify improvements to reduce issues and returns.Work to critical path deadlines and communicate updates clearly across the team.
Skills & Experience
Experience in a Junior Garment Technologist, Assistant Garment Technologist, or similar technical role.Brand retail experience is essential, ideally within womenswear, curve, plus-size, or a fast-paced fashion environment.Good understanding of garment construction, fit, measurements, and manufacturing processes.Confident reviewing samples and communicating technical comments.Strong attention to detail and good organisational skills.Ability to manage multiple styles and deadlines.Good communication skills and confidence working with suppliers.Knowledge of tech packs, size specs, testing, and critical path processes.Womenswear, curve, or plus-size experience would be beneficial but not essential.
Qualifications
Degree, diploma, or equivalent qualification in Fashion Technology, Garment Technology, Pattern Cutting, Fashion Design, or a related field.Equivalent industry experience will also be considered.
Personal Attributes
Proactive, organised, and keen to learn.Commercially aware with a practical approach to problem-solving.Confident enough to challenge constructively when needed.Passionate about fit, quality, and delivering great product for the customer.
OpportunityThis is a great opportunity for someone ready to move beyond a junior role and develop into a confident Garment Technologist within a supportive, fast-paced product environment.....Read more...
To support pupils’ development and promote independence in a safe, secure, challenging environment employing strategies to recognise and reward achievement of self-reliance
To support the learning of individuals and groups of pupils as identified in the weekly curriculum planning and to act as a role model, setting high expectations
To focus on individual pupils to ensure their needs are being met within the group
To work with other staff to develop and implement the IEPs for pupils
To encourage pupils to interact and work co-operatively with others
To observe, record and support the development and progress of pupils to identify individual needs and difficulties and to feed back to pupils in relation to their progress and achievement
To promote the inclusion and acceptance of all pupils within the classroom
To meet the physical/medical needs of the pupil according to a pupil’s individual care plan whilst encouraging independence wherever possible. Medical needs include the administration of medicines by mouth or other medical procedures provided appropriate training has been given by an appropriate person
To participate in pupils' play and extend and stimulate language through conversation
Teaching Assistants work across all age ranges encompassing special educational needs and emotional vulnerabilities
The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress
Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ well-being; ensuring pupils thrive in a positive, nurturing, safe environment
Skills Required:
Experience of leading groups of children (school, scouting etc).
Flexibility, trust, professional conduct, confidentiality and being respectful
Understand how to communicate with teachers to provide clarity and consistency of role within lessons
Be enthusiastic and open to new ideas
Work collaboratively and constructively with the whole school team
Engage professionally as appropriate with outside professionals
Recognise different stages of child development through school, e.g. transition between key stages
Understand the need to accurately observe, record and report on pupil’s participation, conceptual understanding and progress to improve practice and assessment for different groups of pupils
Understand the school’s assessment procedures for benchmarking against targets set by the class teacher.
Understand the importance of sharing relevant information, in a timely manner with the designated Safeguarding lead. Understand the importance of first aid procedures, recording/reporting incidents and a broad knowledge of Health & Safety Policy
Training:Level 3 Teaching Assistant Apprenticeship Standard:
Preparation for End Point Assessment
Work-based and tutor-supported online training
https://skillsengland.education.gov.uk/apprenticeships/st0454-v1-1
English and maths functional skills at Level 2 if required
Training Outcome:
Potential permanent employment depending on school needs upon completion
Employer Description:Oaklands School is a Good school ( July 2023 report ) with results which are at or above national averages. We are a two form entry primary school situated in Walderslade.
The school is set in extensive grounds and is well resourced, including our own swimming pool offering swimming from Year R through to Year 6, a Forest School, our very own training kitchen, Art Room, Science Lab, Running Track other superb opportunities for outside learning. We are a very inclusive school community and have our own sensory room and pathways.
We offer wrap around care including breakfast and after school facilities to support working families. At Oaklands there is a very strong sense of being a team with dedicated staff whose aim is to offer our children a first class education. Our Forest school is key to this aim and has been critical to the development of our children as resilient and confident learners.
At Oaklands we understand the importance of strong staff well being. we offer a wide range of support to ensure staff have a positive work life balance. Please do ask about these on your school visit as we are constantly adding to our offer.
At Oaklands we are committed to safeguarding and so there will be a range of checks which we will carry out with you including taking two professional references before interview; requesting a self-disclosure criminal record history and then several pre-employment checks for the successful candidate.
We value staff well being and offer a wellbeing day every year, termly well being drop ins and many staff activities. We are a strong team and look forward to welcoming a new member.
We are part of the Westbrook Trust and enjoy the support and freedoms of being in a family of supportive schools who all share common values and ethos.Working Hours :Monday- Friday, 08.30- 15.30.
Term time only.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Flexible,Trustworthy,Professional conduct,Confidentiality and respect,Enthusiastic,Open to new ideas....Read more...
