SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITSSales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updatedDue to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury BranchTHE ROLE
As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephoneGathering full customer requirements, what they are looking to achieved & their expected spend level.Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.Helping customer choose colours, styles etc.Taking phone calls from potential and existing customers as well as suppliersFollowing up internet and email enquiriesYou will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as requiredEnsuring the showroom is always clean and tidyThis is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.Hours include alternate Saturdays and additional holiday /sickness cover when requiredMUST BE ABLE TO WORK SATURDAYSWorking as a part of a small team, helping out in all departments as business dictatesYou will be working from the Thatcham Branch, on the A4.
THE PERSON
The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.A friendly disposition and ability to engage customers is essentialEnthusiasm for and a strong interest in home improvementsThe successful candidate must be able to work independently, often looking after the showroom on your own.Confident & able to convert a customer enquiry into a lead or home/showroom appointmentAble to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)You must be IT proficient, able to use email, Word, Excel and the Microsoft suiteYou MUST have excellent customer service skills with great customer facing skillsHands on and happy to help within all departmentsLive within a commutable distance to the Thatcham Branch
THE PACKAGE
Salary £12:50 per hourBonus schemePro Rata Holiday entitlement Free uniformPension SchemeStaff DiscountsPart Time
SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant....Read more...
