Key Responsibilities of the Role Includes:
Develops relationship with allocated customers.
Accepts all orders (from customer or overseas offices) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Process all bookings to carriers and issue HAWB instructions.
Runs all checks on HAWB prior to acceptance/print of HAWB.
Completes all Export/Import HMRC Requirements.
Fully ensures compliance with varying countries' security needs, AMS/ACI etc.
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalises validation of required documents.
Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
Provides spot quotations and closes contract.
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to sales.
Takes and handles customer enquiries, e.g. Track and Trace.
Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
Takes and registers all customer complaints and drives the solution of customer complaints by solving them directly or assigning tasks to other functions.
Acts as first contact point for customer claims.
Participates in joint sales visits if necessary.
Fully complies with GCCS input guidelines with root cause input and corrective action closure.
Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up).
Manages and controls workflow on a daily basis.
Take ownership of all account queries, both customer and carrier, and their conclusion.
Ensure that all customer enquiries are responded to promptly and professionally.
Escalates issues if required.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, e.g. anti-corruption.
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps. Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
German-Speaking FX & Trade Finance Broker - City of LondonA game-changing opportunity for a German-speaking FX and Trade Finance Broker to accelerate their career with a dynamic financial services specialist in the heart of London.Step into the fast-paced world of foreign exchange and commercial finance, where your German language skills and expertise will directly impact how European businesses and high-net-worth individuals navigate international markets and secure growth capital.About the CompanyThis established financial services firm specialises in delivering comprehensive foreign exchange and commercial finance solutions across global markets. Operating throughout the UK, EMEA, APAC, and the Americas, they've built a reputation for providing seamless financial transactions that outperform traditional banking solutions. Their client base spans high-net-worth individuals, SMEs, and corporate entities seeking sophisticated currency management and tailored funding solutions, with a particular focus on expanding their German market presence.The Role at a GlanceAs a German-speaking FX and Trade Finance Broker, you'll be instrumental in developing the company's German market expansion whilst delivering exceptional service across international payment solutions and commercial finance products. This role combines relationship building with technical expertise and cultural understanding, offering the perfect platform for bilingual professionals to make their mark in London's financial district.Your Key Responsibilities:Drive new business acquisition within the German market through proactive client outreach and relationship developmentProvide expert guidance to German clients on foreign exchange solutions, including competitive rates and hedging strategiesStructure and deliver commercial finance solutions including trade finance, invoice finance, and asset finance for German-speaking businessesConduct client meetings and presentations in German to build trust and understanding with European prospectsManage the complete sales cycle from initial contact through to deal completion and ongoing account managementCollaborate with internal teams to ensure seamless service delivery and cultural sensitivity for German clientsEssential Skills and Experience:Native or fluent German language skills with excellent business communication abilitiesProven track record in sales with demonstrable results and target achievementStrong customer service orientation with excellent relationship-building capabilities across culturesOutstanding communication and negotiation skills in both German and EnglishAbility to work both independently and collaboratively within a team environmentExceptional attention to detail with strong analytical and problem-solving abilitiesAdvanced computer literacy and proficiency with financial software systemsBackground in financial services or German market experience preferred but not essential for the right candidateWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Exceptional Benefits Package:Highly competitive base salary with commission earning potentialFlexible hybrid working arrangement - London office Monday to Thursday, home working FridaysAccelerated career progression opportunities within a rapidly expanding organisationComprehensive training and professional development programmes including German market insightsDynamic, supportive team culture focused on individual and collective successPrime City of London location with excellent transport connectivityWhy Build Your Career in International Financial Services?The foreign exchange and commercial finance sector continues to evolve rapidly, driven by increasing globalisation and digital transformation. For German-speaking professionals, this presents exceptional opportunities to bridge markets and develop specialised expertise in high-demand areas. With European businesses increasingly seeking sophisticated financial solutions to manage international operations and growth funding, bilingual brokers can expect strong career prospects, attractive earning potential, and the opportunity to work with diverse, high-value client portfolios across multiple markets.This exceptional German-speaking FX and Trade Finance Broker opportunity is brought to you by The Opportunity Hub UK - your gateway to career-defining roles in international financial services.....Read more...
This is an excellent opportunity for someone who has already gained around 12 months of marketing experience and is looking to take the next step in their career. If you enjoy working with people, have a passion for business and marketing, and want to build a long-term career within an organisation that genuinely invests in its people, we’d love to hear from you.Hours: Full-Time, 35 Hours Per Week (9:00am - 5:00pm, Monday to Friday)Hybrid Working: Available following successful completion of probationWe’re a growing business with ambitious plans for the future, and we’re looking for a Client Success Executive to join our friendly, supportive, and high-performing team.We are not looking for someone who knows everything already. We are looking for someone who has built a solid foundation through approximately one year of marketing experience and is now ready to accelerate their development.If you’re curious, driven, coachable, and excited to build a successful career with us, you’ll fit right in.Your New RoleAs a Client Success Executive, you will play a key role in helping our clients achieve their business goals through effective digital marketing.You will become a trusted point of contact for a portfolio of clients, supporting the delivery of marketing activity, coordinating projects, communicating recommendations, and ensuring an outstanding client experience throughout the customer journey.Working closely with both clients and our specialist delivery teams, you will gain exposure to a broad range of digital marketing disciplines whilst developing valuable commercial, project management, and relationship-building skills.Your responsibilities will include:- Building strong relationships with clients through multiple channels- Supporting the management of multiple client accounts, ensuring projects are delivered on time and to a high standard.- Analysing marketing performance data and identifying opportunities for improvement.- Assisting with the creation and management of client action plans.- Conducting keyword research and analysing customer behaviour.- Supporting content planning and campaign coordination.- Making website updates within content management systems (CMS).- Preparing reports, presentations, and client-facing documentation.- Maintaining accurate information within our CRM and workflow management systems. In particular Monday.com- Collaborating with colleagues across SEO, PPC, Content, Social Media, AI, and Web teams.- Continually developing your knowledge of digital marketing, AI tools, and emerging technologies. This is a varied and rewarding role where no two days are the same. You’ll work with organisations across a wide range of industries whilst developing skills that will support your long-term career progression. Your BackgroundWe’re far more interested in attitude, potential, and ambition than a perfect CV.You may currently be working as a Marketing Executive, Marketing Assistant, Account Executive, Client Success Executive, Digital Marketing Executive, or in another client-facing marketing role where you’ve gained exposure to campaign delivery, client communication, reporting, or project coordination.Whilst previous agency experience would be advantageous, it isn’t essential.To thrive in this role, you will be:- A confident communicator who enjoys building relationships.- Comfortable presenting information and discussing performance data.- Highly organised and able to manage multiple priorities simultaneously.- Naturally inquisitive and eager to understand how marketing drives business growth.- Adaptable and able to respond positively to changing priorities.- Supportive and collaborative whilst also capable of working independently.- Commercially minded with a consultative approach to problem solving.- Passionate about delivering an excellent client experience.- Comfortable adapting your communication style to suit different personalities and situations.- Motivated by personal development and continuous learning.- Have at least one year’s experience working within a marketing environment and a genuine enthusiasm for digital marketing.In ReturnIn return, you’ll join a growing agency that is committed to developing its people and promoting from within wherever possible.Benefits include:- Hybrid working following successful completion of probation.- Structured career progression pathway.- Ongoing training, mentoring, and professional development.- Exposure to AI and emerging marketing technologies.- Opportunity to work alongside experienced digital marketing specialists.- Christmas bonus scheme.- Team days, social events, and company initiatives.- Supportive and collaborative working environment.- Opportunity to work with businesses across a wide range of sectors.About our clientWe don’t just deliver marketing campaigns - we become an extension of our clients’ businesses.As an award-winning digital marketing agency, we help ambitious organisations grow through SEO, PPC, social media, email marketing, content creation, web design, AI-powered marketing solutions, and digital strategy. Our clients trust us to deliver measurable results, expert guidance, and exceptional service.....Read more...
