Technical Support (Primary Focus):
Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
Install, configure, and maintain hardware and software across Windows/macOS environments
Document solutions and maintain the knowledge base
Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
Assist with wired and wireless network device configuration
Support network troubleshooting and maintenance activities
Monitor system performance and security alerts
Participate in backup and disaster recovery procedures
Projects & Development:
Complete a work-based project addressing a specific technical problem or service improvement
Build a professional portfolio demonstrating your knowledge, skills, and behaviours
Contribute to IT process improvements and documentation
Additional Responsibilities:
Support digital marketing activities (social media scheduling, website updates) as business needs allow
Assist with general office administration tasks
Training:Information Communications Technician Level 3.
One to one coaching sessions every 4-weeks
Group webinars and collaborative learning
Flexible remote learning around your work schedule
Mock EPA assessments to ensure readiness
Support from dedicated training assessor
Training Outcome:You will develop the following skills:
Network fundamentals and IP addressing
Hardware/software installation and configuration
Cybersecurity principles and secure network maintenance
Cloud services, backups, and virtualisation
Ticketing systems and troubleshooting methodologies
Mobile and remote management
Customer service and stakeholder management
Professional presentation skills
Following completion, there is opportunity for the following career progression:
Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
Foundation for further certifications (CompTIA, Microsoft, Cisco)
Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn....Read more...
