Facilities Helpdesk Administrator
Facilities Helpdesk Administrator - Hebburn - HVAC Contractor
CBW Staffing Solutions are working with a leading company within the HVAC industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries and ensuring a smooth and efficient service.
This is a permanent position, based in Hebburn, Tyne & Wear.
Package:
Competitive salary between £25,000 - £28,000 per annum (depending on experience)
Core hours are Monday - Friday (40 hours per week)
25 days annual leave plus bank holidays
Training, development & progression opportunities
Responsibilities:
Managing and responding to incoming service requests via phone, email, and our helpdesk system
Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
Coordinating with internal teams and external contractors to ensure prompt resolution of issues
Monitoring and reporting on helpdesk performance, ensuring SLAs are met
Maintaining and updating helpdesk databases and documentation
Providing exceptional customer service and keeping clients informed of progress on their requests
Assisting with general administrative duties as needed within the facilities management team
Qualifications:
Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirable
Excellent communication skills with a strong customer service focus
Strong IT skills and experience with helpdesk software or CAFM systems
Ability to prioritise tasks, manage multiple requests, and work well under pressure
A proactive and problem-solving approach, with attention to detail
Team player with excellent organisational and time-management skills
If you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.