Customer Service/Support Apprentice

Answering and forwarding telephone calls and emails Liasing both verbally and written with our customers Inputting and amending sales orders Ensuring timely dispatch of all customer orders Taking payments from customers Managing customer spreadsheets Liasing with carriers Managing Live Chat Assisting with the company Newsletter Invoicing and credit notes Creating mail chimp emails to promote product, reviews, and surveys Collating data Create design boards Ad hoc duties

Training:

Apprentices will be working towards the Level 2 Customer Service Practitioner Apprenticeship Standard:

The apprentice will receive monthly workplace or virtual visits with a dedicated assessor The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate the daily role and duties

Training Outcome:
We are a friendly company that believe staff are pivotal to the success of the business For someone with the right work ethic / attitude there are growth prospects

Employer Description:
Chadwick Teamwear is a sportswear supplier and company based in Altrincham, Greater Manchester. We are the first choice for premium quality and high-performance non-branded clothing for sports teams, clubs and schools. Our unbranded sportswear is expertly manufactured to rival any branded alternative. As a leading sportswear supplier with more than 50 years of experience operating in the UK, we pride ourselves on our ability to offer in-demand products with unrivalled quality to match the needs of our customers.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 1 hour unpaid lunch break.

Skills:
Communication skills,Organisation skills,Bright & Friendly,Polite,Efficient,A desire to be the very best,Willingness to learn,Positive attitude,Can do, will do attitude