IT Apprentice

Assist with setting up and configuring IT equipment (PCs, printers, phones) Provide first-line technical support to staff in person and remotely Log and track IT support requests using the internal system Help maintain hardware, software, and user accounts Support routine maintenance tasks such as updates and backups Assist with onboarding tasks, including setting up new user profiles Maintain accurate IT asset and inventory records Escalate complex issues to senior IT staff when needed Support wider digital and system projects where appropriate Follow data protection and IT security protocols at all times

Training:
A mixture of blended learning in the workplace and taught delivery every Friday at the Loughborough College Diarised visits from dedicated Trainer/Assessor On-the-job training Off-the-job training

Training Outcome:
The role is expected to progress into a Junior IT position upon successful completion of the apprenticeship and a satisfactory employment record, supporting long-term succession planning within the department

Employer Description:
Rushcliffe Care Group is a well-established provider of health and social care services, with over 35 years of experience supporting some of the most vulnerable people in society. The group operates a range of nursing and specialist care services across the Midlands, focusing on learning disabilities, mental health, and complex needs. Rushcliffe Care is committed to delivering high-quality, person-centred care through its core values: Reputable Care, Respect and Compassion, Robust Communication, and Real Commitment.

Working Hours :
Monday- Friday 8.30am- 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience