IT Solutions Apprentice

IT Network Support

Maintain reliable internet and network connectivity across the Trust. Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely. Install and configure hardware/software on workstations and devices. Set up and manage user accounts in Microsoft 365, MIS, and other systems. Maintain and contribute to an IT knowledge base for future problem-solving.

 

Hardware & Equipment

Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment. Carry out routine maintenance, replace consumables, and complete minor repairs. Keep accurate inventories and security mark equipment.

 

Cybersecurity & Data Protection

Monitor and maintain network security, ensuring safe and appropriate use. Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines. Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations.

 

Audio/Visual Support

Set up and operate AV equipment for assemblies, school events, and performances. Film, edit, and produce video content for internal and external use. Liaise with suppliers for AV equipment hire or purchase. 

 

Project & Event Support

Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances). Assist with examination material preparation and submission.

 

Skills, qualities and Desirable knowledge:

Passion for technology and problem-solving. Strong communication and interpersonal skills. Organised, adaptable, and able to prioritise tasks. Able to work independently and as part of a team. A calm, helpful, and customer-focused approach. Microsoft 365, Microsoft Office, and basic networking. Active Directory and Adobe Creative Cloud. Hardware assembly, maintenance, or upgrades. AV equipment setup and video editing.

Training:

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments

More training information:

Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.

Training Outcome:

This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:

Network or Systems Administration. Cyber Security. Cloud Computing. IT Project Management. Digital Infrastructure.

You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Thursday 8am - 4pm and Friday 8am - 3.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience