Location: Epping, Essex
? Our client is a small family run business offering a range of products and services to mums and pregnant women for all of their maternity needs.
? They have an exciting opportunity for an Office Junior to join their team.
The role will be responsible for various office tasks and functions to ensure office operations run smoothly at all times.
Role Responsibilities include:
? Assisting customers with order enquiries over the phone and via email
? Responsible for aftersales and upselling products
? Dealing with customer complaints or issues
? Being a point of contact for suppliers
? Processing customer orders, chasing customer orders
? Processing returns and paperwork
? Assisting with picking packing and dispatching some orders.
? Making sure all orders and returns are entered on to the computer system
? Updating and maintain the company website
? Maintaining files and records with effective filing systems
? Assisting with various administrative tasks as required
? Keeping stock of office supplies and place orders when necessary
Experience & Skills Required:
? You will have minimum 1 years' experience in an office environment
? Good telephone Manner
? Excellent Customer Service Skills;
? Computer Literate - Microsoft Word & Excel
? Organised and a good multi tasker
? Ability to Work Well Without Supervision
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information