Customer Service/Order Analyst

JOB DESCRIPTION

Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance.

This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension.

The customer service / order analyst responsibilities include:
Providing excellent customer service to external and internal customers Answering phones and emails, researching issues, responding to customers in a professional and timely manner Enter, research, maintain and track customer orders Placing drop ship purchase orders Sending samples to customers Qualifications
2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set
Customer service oriented Attentive to detail and organized Ability to calculate and work with ratios, fractions, and multiplication Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry
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