Aftercare Customer Service Advisor

Aftercare Customer Service Advisor
Permanent, Full-Time
£23,500
Monday – Friday 8am – 4.30pm
Trafford Park

Winsearch UK is currently working with a large manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.

Customer Service Advisor

You will be responsible for:

Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issuesClient liaison to assist with requirements and appointment bookingsSchedule remedial appointments Record updates from external teams onto in-house systemWork alongside factory team to ensure that changes/updates are actionedFollow up on factory shortage reports and action as requiredLiaise with fitters & polishers regarding their availabilityEscalate any issues or risks to the appropriate personTo adhere to the departmental procedures as advise

Customer Service Advisor

Qualifications and Requirements

Experience in a scheduling team/dept would be advantageousExperience of dealing effectively with complaints on the telephone and in writingBe able to work unsupervisedConfident telephone mannerClean and concise written and verbal communication skillsWilling to take on/learn new skillsVery strong attention to detailMust be able to be flexible and respond to changing circumstancesBe able to work in a team environmentExcellent IT skills

 

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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