Customer Service Advisor

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield's Kiveton Park area.

The position offers on-the-job training.

What’s in it for you as a Customer Service Advisor:
• Hourly pay rate – £12.82 per hour
• Hours of work – Monday to Friday 8am – 5pm
• Hybrid working – opportunity to work from home 2 days a week once fully trained
• The position is initially offered on a 2 – 3 month temporary basis, which could potentially be extended

Main duties of the Customer Service Administrator:
• Manage customer inquiries and provide exceptional customer service
• Perform accurate and efficient order entry, converting the customer’s requirements into the ordering software
• Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
• Collaborate with team members to streamline processes and improve overall efficiency
• Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions
• Manage call offs, partial shipments, and back orders until orders are completely fulfilled
• Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
• Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
• Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
• Working Knowledge of Windows based IT Systems
• Ability to multitask and prioritise tasks in a fast-paced environment
• Excellent organisational skills and attention to detail
• Flexibility to adapt to changing priorities and responsibilities

If interested, please apply now!