Business Admin Apprentice

Customer Engagement

Contacting customers regarding Quotes, discussing quotes, negotiating prices, and booking surveys. Following up on previous quotes, reviewing and providing re-quotes if needed to secure new business. Handling Palladio leads and sending Palladio quotations via email. Engaging with retail customers in the showroom, answering queries, and providing quotations as required. Assisting trade customers by providing supply-only quotes. Answering inbound customer calls, booking surveys, handling servicing enquiries, and addressing complaints. Making outbound calls to customers and suppliers to follow up on enquiries, quotes, and orders. 

Quoting & Pricing

Processing and pricing quotations from incoming A&A Double Glazing sales emails. Preparing Ash quotes and ensuring accurate pricing. Managing plot pricing: requesting costings, pricing full plots, and emailing quotes to customers once costs are confirmed. Handling Drutex door quotes, obtaining approvals, and placing orders.

 Survey & Order Coordination

Booking surveys to ensure a consistent workflow for fitting jobs. Assisting in obtaining prices and costings for surveyors and coordinating pricing discussions. Assisting with job signoffs and ordering processes to maintain order accuracy and efficiency.

Supplier & Logistics Management

Liaising with suppliers for pricing, delivery dates, and product availability. Chasing suppliers for updates on quotes and delivery schedules. Assisting with receiving and checking deliveries of goods, including windows, doors and glass.

Training:

Through a combination of online and in person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme. 

You will be assessed during your end point assessment through a knowledge test, project presentation and professional discussion. 

Training Outcome:

Opportunity to stay within the team as a full-time employee upon successful completion of the apprenticeship programme. 

Employer Description:
• Experience: Over 25 years of trusted service. • Professional and Friendly Staff: From customer service to fitters, our team is professional and approachable. • Expert Advice & Guidance: Our knowledgeable staff can assist with product selections for your home or business. • Exceptional Service & Experience: We offer a personalized 1-2-1 service ensuring you are in safe hands throughout the process. • Competitive Pricing: High-quality products at excellent prices, making us a true one-stop shop. • 5 Star Service: Comprehensive support from start to finish and beyond, backed by our 5-star after-sales service.

Working Hours :
Monday to Friday, 8:30am to 4:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental