Commercial Director - Hillingdon
Our client are a well-established web design, marketing and development agency.
They are looking to recruit an experienced and efficient Commercial Director.
The role of Commercial Director will be office-based.
Remote working will be considered upon
request and approval.
The primary purpose of the role:
To manage and supervise the operations, production, delivery of projects and support activities that facilitate the smooth running of businesses.
To ensure that services are produced effectively and efficiently, to the satisfaction of the customer on time and budget.
To liaise with the directors and coordinate activity between clients, suppliers, project
management and design teams.
Motivate, develop and manage direct reports
Create excellent relationships with clients and supply a high level of customer service at all times
Support sales teams to ensure proposals are followed up promptly
Ensure final job briefs are clear and complete, and pricing is agreed.
Oversight of delivery, production and project management of individual project plans, including communication to clients, design and development teams
Management of the design team and liaison with development teams to ensure jobs are
produced smoothly on-time and on-budget
Manage complex client and support queries on the telephone, by email and through a support
Briefing of support requirements to the development team via support ticket system &
Manage client expectations ensuring clients are regularly kept up-to-date with progress on their projects including coordination of testing with Clients
Tracking of support tickets to ensure development tasks are delivered on time
Final quality checking on finished jobs
Assist with finance, including coordination with the finance team.
Monitor and report company KPIs
Maintain personnel records
Recruitment of new staff
Supervise the implementation of new office systems
Health and Safety
Skills and experience required:
5+ years of management experience in an entrepreneurial business environment
Can-do attitude - open to challenges and keen to find new ways of doing things - effectively and e.g.
improved processes and systems
Experience of managing web-based communications systems and tools
Experience in web design/marketing/web production environment an advantage
your digital partner Skilled communicator
Ambitious, organised and fun
If This Commercial Director position is of interest to you and you have the relevant experience, please send your updated CV today to Carly@unity-recruitment.