Customer Service Advisor Apprentice

Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information Process change of tenancies that occur accurately and in a timely manner Liaise with clients both verbally and in writing Ensure customer and broker enquiries are resolved in a timely and effective manner Shared management of the busy shared customer enquiry inbox Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry) Liaise with associated third parties both verbally and in writing Seek to identify process or system improvements Ensure documents and letters are produced and distributed accurately Maintain data accuracy Type documents as requested Keep notes on customer accounts up to date

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard This qualification requires college attendance once per month

Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship

Employer Description:
Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental