Customer/Administration Apprentice

Key responsibilities:

Supporting team with administration tasks and action work as delegated by supervisor Providing excellent service and sales support to all customers both internally and externally Take and process telephone enquiries from customers, building strong relationships Emails Producing documents  Update CRM customer data Maintaining confidentiality Ensure all related work problems/issues are reported immediately Filing Reports To be adaptable and flexible in your approach to work To perform any reasonable request from Team Leaders/Supervisors

Training:

Business Administrator Level 3 Apprenticeship Standard:

20% off-the-job training, no release days all training will be done on site End-Point Assessment (EPA) Functional Skills English (if required) Functional Skills maths (if required)

Training Outcome:

Full-time employment. 

Employer Description:
Under Floor Heating Supply are a small business established over 15 years ago that specialise in the design, supply and installation of under floor heating systems. The currently have offices in Birmingham and Doncaster and are looking to expand and are looking for a passion for development that can grow within the business and learn all aspects to enable them to thrive within the industry.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. 1-hour lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental