Business Administrator/Receptionist Apprentice

We are looking for a highly motivated individual to provide a high standard ofadministrative/clerical support for Enigma Healthcare (EH).

The main duties of the job include:

Organising the clinical diaries, typing clinic letters/referrals and
associated documentation as required and ensuring smooth running of the clinics Arranging clinic appointments and liaising with patients Preparing documentation pre/post clinic including sending post op information Working with the wider team to ensure day to day running of specified services are met. Identify improvement of systems and processes to increase efficiency Ensure that patient experience and quality of care is considered at all times Develop and maintain effective communication both within the clinical and administration team. Use own initiative, as well as working as part of a team. Work with the team in preparation for CQC inspections Assist when required, with service development Proactive thinking in relation to delivering all EH services At times might be required to communicate complex and sensitive information Assist with the initial response to complaints and escalate as appropriate Front of house delivery, ensuring a professional and courteous manner at all times Assist with patient pathway management Taking payments Ensuring referrals are processed efficiently Action incoming emails and enquiries in an effective manner Scanning of patient related documentation and uploading to healthcare records as required Input data into the patient healthcare records as necessary Support clinical staff with general administrative tasks as requested. Carry out daily/weekly checks upon request, with the possibility of partaking in audits as required. Ensure clinic rooms are clean and tidy following clinics Ensure the safety of yourself, colleagues and customers in the centre. There may be on occasions a requirement to carry out other tasks as the service expands. Provide administrative support to Dermatology Consultants such as typing letters, invoicing for
insurance claims etc.

Training:

The apprentice will get on the job training at the workplace meaning that there is no day release to Macclesfield College.

Training Outcome:

After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business.

Employer Description:
Enigma Healthcare in Tarporley offers high-quality diagnostics and treatments across specialties, with no waiting lists. We provide personalised, patient-centred care, ensuring tailored treatment plans and a seamless healthcare experience.

Working Hours :
Monday to Friday - 8am to 4pm or 9am to 5pm - 30 min lunch break 37.5 hours

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience,Positive attitude