Customer Co-Ordinator Administration Apprenticeship

·        Sales order processing

·        Liaise promptly with Credit Control with respect to accounts and orders blocked

·        Proactive approach to ensure customers are kept up to date on order status and to find resolutions to customer issues and resolve in a timely manner

·        Maintain Customer Price Lists

·        Be the main, front-line point of contact for all customers by phone/email and to take full ownership for orders/queries through to resolution

·        Be responsible for the resolution of all queries/credits and goods returns

·        Participate in product and system training as required

·        Producing sales reports for both internal and external contacts

·        Support the Project Managers with aspects of customer service



Training:

Level 3 Business Administrator apprenticeship standard:

Training delivered remotely by Starting Off 6 hours a week within working hours to focus on the apprenticeship training Team/Zoom learning OneFile online learning system

Training Outcome:

Potential permanent position available upon successful completion of the apprenticeship



Employer Description:
They are a leading manufacturer of high security locking systems for doors and windows. Building component manufacturers, security professionals, architects, builders, and users all over the world value the robust and innovative technology.

Working Hours :
Monday - Thursday 8.30am to 5pm with a half an hour break and Fridays 8.30am to 2pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience


  • Location: 2950 KETTERING PARKWAY KETTERING VENTURE PARK KETTERING NN15 6XZ
  • Type: Permanent
  • Recruiter: STARTING OFF LIMITED
  • Posted: 18-Aug-2025
  • Posted on: findapprenticeship.service.gov.uk