Senior Healthcare Support Worker Apprentice

Main duties & responsibilities:

Implements individual nursing care packages to patients in the community under the general supervision of a registered nurse Establish and maintain communication with people on routine and operational matters which includes reporting to the nurse in charge at agreed times, using appropriate communication systems, identifying significant changes in patient condition Maintain written records to an agreed standard and display a positive and considerate approach to patients and their families/carers Liaison with wider team and other health professionals involved in patient care as appropriate Support the team to provide high standards of patient care Develop own skills and knowledge and provide information to others to help their development Keep up to date with the local policies and procedures and maintain statutory training, study days and staff meetings as required Assist in maintaining own and others health, safety and security and be responsible for reporting and actively co-operating in the application of the Hospice’s health and safety policies and procedures Assist in maintaining and developing services including the provision of statistical information in line with service requirements Work collaboratively as a team member with colleagues, recognising and valuing each person’s contribution to the team Ensure own actions promote quality and alert others to quality issues Provide a high standard of Health and/or Social Care to patients in their own homes, depending on individual patient care as identified in the care plan Ensure own actions support equality, diversity and rights Act in such a way that is consistent with employer's procedures and respect each patient's need for confidentiality and maintenance of their dignity and individuality Assist in assessing people’s health and wellbeing and related needs as agreed with the team and communicate any changes to the Registered Nurse on duty Perform routine tests and tasks related to investigations and reporting e.g. Undertake diagnostic tests, following training which may include; Venepuncture, BP Monitoring, Pulse Oximetry, blood glucose monitoring Apply standard principles of infection control to all activities at all times Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry Exercise excellent communication skills with a wide range of stakeholders Daily use of electronic patient record Dealing with and collating data as and when required Be aware of the priorities and needs of the team and assisting in achieving all deadlines

Communication:

Develop and maintain communication with people about difficult and complex matters or situations in relation to End of Life Care Under the direction of a Registered Nurse, implement, monitor and review the End of Life Care plan Recognise and adhere to professional boundaries seeking support where appropriate Demonstrate an awareness and understanding of the legal status and implications of the Advance Care Planning process in accordance with the provisions of the Mental Capacity Act Show an understanding of Informed Consent and demonstrate the ability to give sufficient information in an appropriate manner Work sensitively with families and carers to support them as the patient decides upon their preferences and wishes during the Advance Care Planning process Facilitate communication with clients for whom English is not the first language and those who have communication/language difficulties

Training:

Qualification: Level 3 Diploma in Healthcare Support.

Location:

(1) Office base: Tynedale Hospice at Home office, Hexham Office (2) Other places/locations within the community of West Northumberland as service requires e.g. patient home; identified groups/hubs affiliated with Care service. (3) Ad hoc attendance with local stakeholders e.g. District Nursing teams Training format: (1) Statutory training via face to face sessions; remote online sessions; online e-learning supported by e-LFH (2) Level 3 CPD Medication Management course- 10 week program facilitated by external agency, with supervision of Hospice registered nurse (3) Workplace delivery, supported with live supervision from colleagues (4) Accessing wider community services to support specific clinical skills that may prove more difficult to obtain competencies e.g. venepuncture, blood glucose monitoring etc.

Training Outcome:

Possibility for full-time, permanent employment upon successful completion of apprenticeship.

Employer Description:
Tynedale Hospice at Home has proudly supported the communities of Ponteland and West Northumberland for over 30 years. Tynedale Hospice at Home is a forward thinking, inclusive registered Charity providing high quality, compassionate palliative and end of life nursing care and support to patients in their own home. We employ a range of qualified and unqualified staff across nursing and therapy groups, with all our services offered free of charge.

Working Hours :
Predominantly Monday to Friday, office hours, however, this is a 7-day service, therefore evening and weekend working maybe required with appropriate 6 week notice period of rostered shifts. Exact shifts TBC

Skills:
Logical,Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT Skills,Non-judgmental,Patience ,Physical fitness,Team working