Education Services Administration Apprenticeship

This role is designed to support the work of departments at peak times to ensure services are maintained but also to offer the opportunity for small projects to be completed without detriment to ongoing work outside of these times.

Key Responsbilities:

Administrative support:

Provide administrative support to various teams. This includes maintaining records and update information sources, maintaining websites and other online content, collating and distributing information, printing.

Documentation and record-keeping:

Maintain filing systems, check university systems to ensure information is accurate and complete. Amending or adding notes to incomplete or inaccurate documentation as additional information is received. Checking documentation to ensure that it meets compliance requirements (e.g., supporting student immigration activity, DBS checks).

Data Processing:

Collect and collate data, update associated spreadsheets and/or databases (such as CAMSIS), provide statistics or standard reports using existing templates. Inputting data into databases and spreadsheets from a range of sources. Performing checks to ensure that data is correct.

Supporting off site events/administrative processes:

Supporting off site events as required (for example examinations). Acting as the point of contact between office-based colleges and site staff events.

Respond to enquiries and communications:

Act as point of contact for internal and external enquiries to the team. Respond to enquiries, which may be detailed and/or non-routine in nature. Provide clarification on procedures and regulations by phone, face to face and email and refer to others as appropriate. Contacting stakeholders to inform them of the outcomes of specific procedures or processes.

Reception Service:

Provide a reception service for the Department. Welcome visitors to the department, deal with telephone enquiries, take accurate messages and pass them on to appropriate staff, collect incoming post and distribute, monitor and approve room bookings.

Training:

Assist with the training of new members of the team for the processes and tasks that the post holder has experience of. Amending process documents and assisting in identifying areas of improvement on processes.

Other duties:

To undertake other activities, appropriate to the level of this role.

Training:
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification.

Training Outcome:

The University of Cambridge has 10,000 roles across the city of Cambridge. This apprenticeship can lead to a transition into many areas of University administration.

Employer Description:
The University of Cambridge is one of the world’s oldest and most successful universities. They are a renowned centre for research, education, and scholarship that makes a significant contribution to society. The University is consistently ranked amongst the top universities in the world. Their affiliates have won more Nobel Prizes than any other University.

Working Hours :
Monday-Friday (9am-5pm) - Flexibility and Hybrid Working Pattern

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative