IT Helpdesk Technician Apprentice

First line support for all clients, from first call to ticket resolution Accurate ticket logging and documentation Technical support – Remote and on site, telephone and email diagnosis

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

Learn on-premises and cloud-enabled technologies and services  Learn technical content that aligns to and is relevant to employers and the market  Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification  Get an introduction to Windows, Linux, and PowerShell

Training Outcome:

Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company.

Employer Description:
We are proud of the team that we’ve built at nTrust.  Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,Customer care skills