Solution Implementation Lead

Solution Implementation Lead
Location: Manchester, M1 3BN office based
Salary: circa 60k dependent on skills and experience+ Benefits

Full Time

Ciptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Solution Implementation Lead to take ownership of configuring, deploying, and supporting advanced Twilio Flex solutions for our clients.

In this key role, you’ll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you’ll be instrumental in ensuring each project meets our clients’ business needs and runs smoothly in a live environment.

Duties include but not limited to:

Configure, deploy, and optimise Twilio Flex and Ciptex RACE solutions to meet customer goalsTranslate high-level business requirements into clear technical specificationsDeliver customer training programmes, including train-the-trainer sessions and user guidesProvide early-life support and ensure a smooth handover to ongoing support teamsManage integrations, data migrations, and number porting activities with minimal disruptionCollaborate with developers to ensure custom features and integrations align with customer needsContinuously improve deployment processes, tools, and documentation

The ideal candidate:

Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and FunctionsStrong understanding of contact centre operations, integrations, and reporting requirementsUnderstanding in JavaScript, REST APIs, and configuration managementKnowledge of SQL/NoSQL databases and data migration techniquesExcellent communication, stakeholder management, and documentation skillsProven ability to manage technical projects from design through to successful delivery

Desirable skills:-

Knowledge of SIP, WebRTC, and telephony protocolsFamiliarity with CRM platforms (Salesforce, Microsoft Dynamics, etc.)Experience with Infrastructure as Code toolsUnderstanding of security and compliance requirements in contact centre environmentsCertification in Twilio or related technologiesExperience with AWS services and serverless architectures

What we offer:

Opportunity to work on diverse, high-impact projects using industry-leading technologyDirect involvement in shaping customer success and influencing technical innovationCollaborative, learning-focused environment with opportunities for career progressionCompetitive salary and benefits packageCentral Manchester office just a minute from Piccadilly Station

Interested? Please apply with your updated CV.   Upon receipt of your cv we will send you a full job description outlining the role in more detail.

 

INDHS