Housing Hub Officer Apprentice

Providing front line support to residents both face to face and within the contact centre Answering a range of queries relating to housing needs professionally and promptly i.e for people moving home, at risk of homelessness, rent arrears. Arranging property repairs using inhouse computer systems Understanding and explaining tenancies to residents and the tenancy process Travelling across Sandwell to housing hub locations to provide reception assistance and supporting at housing surgeries in the community. Reporting anti social behaviour to teams Partnership working to send referrals to teams for additional assistance  Completing administration by keeping tenant records up to date and in line with GDPR Using communication skills to resolve queries and to build a rapport with customers

Training:

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Outcome:

This apprenticeship is a fixed term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
To work 37 hours a week between the hours of 8am-5.30pm Monday -Friday. Exact hours will be confirmed by management.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Non judgemental,Patience