Receptionist Apprenticeship

The broad purpose of the role is to deliver exceptional service to everyone accessing YMCA Humber. Throughout the apprenticeship programme, our receptionist will be trained in a variety of core duties, including front-facing service delivery, customer advice and guidance. They will support visitors, residents and staff with any enquiries they may have. In addition, our reception team will become an integral part of the organisation and be the initial point of contact for YMCA Humber.

You will have the ability to:

Understand the different needs and priorities of YMCA Humber’s customers, and how best to manage their expectations. Use systems, equipment and technology effectively, meeting the overall business delivery needs. Treat customers as individuals, providing a personalised customer service experience. Produce accurate records, documentation and reports to the highest level. Work fluidly and effectively in all customer areas, including reception, office administration and front-of-house services.

Communication and Teamworking:

Ability to plan and review workloads with support, ensuring the best use of time to complete allocated tasks efficiently. Good communication skills with internal and external stakeholders using appropriate methods and professional language. Demonstrate good communication skills, whether face-to-face, by telephone, in writing or via digital platforms. Keep up to date with developments to enhance relevant skills and take responsibility for your own professional development.

In addition to the key tasks, you will work alongside the Customer Service and Front-of-House teams, who will support you through your learning journey. You will also be supported by a dedicated Workplace Trainer who will guide you through your Level 2 Customer Service Practitioners.

Training:

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives. 

You will complete a mixture of on and off-the-job training, including workshops, face-to-face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8–12 weeks with your Line Manager and Trainer to discuss your progress. 

Training Outcome:

YMCA Humber are offering this apprenticeship with the view of the successful candidates continuing to a long-term career within the industry. We offer you training and development opportunities to allow you to reach your full potential.

Employer Description:
YMCA Humber is a well-established charity providing supported accommodation and vital services to young people and adults across North East Lincolnshire. As an organisation we offer a safe and supportive home to individuals aged 16 and above who have experienced homelessness. Based at our flagship facility on Freeman Street in Grimsby, our team help build the essential skills needed for independent living, including wellbeing support, financial advice, and helping overcome personal challenges. Beyond housing we deliver a wide range of youth and community services, including open-access youth clubs, outreach programmes and a local mobile youth bus; all of which focus upon local young people aged 8 to 19 across our community. Since 2024, we have taken on the management of Clee Fields Sports Facility on Ladysmith Road in Grimsby, a state-of-the-art sports facility which offers a modern space for football, rugby and community activities. At the heart of everything we do is our local community and nowhere is more integral to this than our Bradbury Café. This local hub is an amazing place to meet for a coffee and cake, or to have a substantial meal, with our amazing Meal of the Day being the most popular purchase to all those who visit us. At YMCA Humber, we believe in the potential of every single person, be they a resident, youth member or visitor; and through compassion, inclusion, and opportunity, we work together across the organisation to transform lives, one individual at a time. As a Real Living Wage employer and disability confident organisation we pride ourselves on the inclusive and supportive environment we provide all our employees. From the moment you join our team you will receive a warm welcome, have the opportunity to grow in confidence and be happy in the knowledge that YMCA Humber are here to enhance your role and skills throughout your time with us.

Working Hours :
Working flexibly between standard operating hours of 08.30 – 16.30, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Patience,Confident,Personable,Reliable,Willingness to learn,Ability to work flexibly,Drive and ambition