Waste Customer Service Apprentice

1.To contribute individually and as part of a team to the delivery of high-quality administration support to the waste collection & disposal services.

2. To undertake any appropriate training as and when required. To complete the level 2 customer service qualification as a key part of the apprenticeship.

3. To gain an understand of the city councils recycling and waste policies, working within the waste administration team to increase the awareness of the importance of recycling and waste.

4. To visit premises with the waste officers, gaining experience within the waste services operational functions.

5. To gain experience in clerical and administrate skills, including utilising pre-designed computer programmes and associated equipment as a tool in the provision of providing admin support.

6. To learn how to maintain systems including statistical information and data, maintaining files and records, produced from inputting weighbridge tickets and information from spreadsheets.

7. To commit to continual professional development and undertake any training and development deemed necessary to fulfil the criteria of the post.

Training Outcome:

Customer Service Officer

Employer Description:
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

Working Hours :
Monday-Friday, shifts TBC.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working