Customer service Apprentice

This post effectively handles and manages incoming calls from our existing and future customers Updating customer information onto the business database and documenting all call information according to standard operating procedures This post requires working in a fast-paced environment, managing several tasks at once, keeping all parties informed (both in email and by telephone) and will work closely with our own internal staff, customers & suppliers

Training:
Customer service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
We take continuous professional development seriously and we are committed to ensure each individual performs at their best and develops their potential for future roles A successful candidate can expect potential future employment upon completion of this apprenticeship

Employer Description:
First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers. First employs more than 500 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen through to skilled installation teams. All of our products come with a 10 year Warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (1-hour flexi)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative