IT Support Apprentice

Respond promptly to incoming support requests and aim to resolve issues efficiently Carry out daily system checks and report any anomalies to senior staff Prepare and configure IT equipment for new employees or hot desk arrangements Update asset records to reflect movements, disposals, or new acquisitions Maintain a tidy and organised IT workspace, including storage areas and hardware cupboards Provide basic guidance to users on commonly used IT systems and tools Assist with troubleshooting and maintenance of printers and other peripherals Keep documentation up to date for standard support procedures and user guides Enrol new devices into Intune and ensure they meet compliance requirements Monitor alerts from CrowdStrike and escalate any suspicious activity Review and manage quarantined emails and spam reports in the email security platform Contribute to the upkeep of the IT knowledge base by documenting new solutions and updating existing articles Attend team meetings and contribute to knowledge sharing and continuous improvement Shadow experienced IT staff to gain exposure to more advanced technical tasks

Training:

You will be based for 4 days per week in our Head Office, with opportunities also to visit our projects across the UK on site to offer local support to the teams.

Simpson Head Office

10 Hassacarr Close

Dunnington 

York

Your training will be on a day release basis, you will be given the appropriate time to attend college. We will cover your travel expenses to attend college.

Luminated Education Group

Park Lane College 

Leeds

 

Training Outcome:

This apprenticeship is a great start to a career in IT.

The successful candidate will be given all the support and mentoring appropriate to make them a success and valued member of our team.

On completion we would expect them to be operating at a second line support level.

Member of our current IT team are being supported and sponsored in taking a master's level qualification.  

We encourage all of our employees to work to achieve their full potential.

Employer Description:
Simpson are a York based construction contractor. With our Head Office in Dunnington, we have projects all over the UK, working for many well known blue chip clients. We are Investors In People accredited, and pride ourselves on the development opportunities we give our employees. We are a welcoming friendly and supportive team

Working Hours :
Working hours are 08.30 to 17.30 Monday to Thursday, 08.30 to 16.00 Friday. With 1 hours break at lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience