ICT Apprentice

Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.  System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.  Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.  Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.  Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.  Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.  Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.  Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency.

Training:

To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio

Training Outcome:

Full-time employment.

Employer Description:
One of the world's largest & most established golf travel companies, Golfbreaks was formed in 1998. Now, from offices in the UK, US and Denmark, they organise golf breaks, holidays and tournament experiences for more than 200,000 golfers, at over 2,000 resorts and golf courses worldwide, annually. As the Official Golf Tourism Operator of the PGA TOUR with over 24 years of experience, Golfbreaks are The Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company.

Working Hours :
Monday to Friday between 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills