Digital Support Apprentice

Key Responsibilities

Technical & Digital Systems Support

-Provide day-to-day administrative and user support for business, quality systems and software.
-Coordinate with IT support for system updates, access control, and troubleshooting.
-Maintain and update the company website on a monthly basis.
Create and schedule content for social media platforms (Instagram, --Facebook, LinkedIn, TikTok).
-Assist in drafting internal communications such as newsletters and updates.

 

Data & Document Management

-Manage digital filing and data systems, ensuring documents are organised, accessible, and current.
-Maintain version control and adherence to documentation protocols.
-Assist in creating reports, schedules, and compliance documents as needed.
-Participate in preparation for audits and accreditations.

 

Project & Workflow Coordination

-Support department leads by inputting and managing data within business systems.
-Help track project progress, key milestones, and relevant documentation.
-Liaise with external partners and vendors to ensure timely submission of information.

Process Optimisation

-Identify and implement improvements to streamline digital workflows.
-Develop user guides and provide basic training for internal systems.
-Support new technology rollouts and digital transformation initiatives.

Training:
Level 3 Digital Support Technician Apprenticeship qualification Functional Skills in maths and English, if required Blended on/off the job training 

Training Outcome:
Full-time employment is expected once the apprenticeship is complete Further training opportunities with Higher Level Apprenticeships are also available

Employer Description:
Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working