IT Support Apprenticeship

Logging calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:
At ITQED, we specialize in delivering comprehensive and responsive IT solutions. Our team of skilled engineers are based in Arborfield, Reading, and are dedicated to providing personalized service to businesses. Regular maintenance visits are scheduled to ensure the smooth operation of our client’s IT systems. We encourage you to reach out to us for more information on how we can support your business IT needs.

Working Hours :
Monday - Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills