Apprentice Customer Service Specialist Level 3 - Suzuki - Bradford

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

Interpreting customer concerns and comments and liaising with technicians Booking/scheduling vehicle services Liaising with customers about any additional work required Estimating time and costs associated with repairs Handling customer complaints Responding to customer requests Tracking the vehicle through the workshop Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs

The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.

Training:

Level 3 Customer Service Specialist Standard - 15-18 months Remote deliver of online webinars and in dealer working.

Training Outcome:

Permanent role upon successful & satisfactory completion of the apprenticeship.

Employer Description:
As a family-run dealership since 1946, we pride ourselves on offering a huge range of models available immediately, with specialists in both business sales and Motability.

Working Hours :
40-hours between 8am - 6pm Monday - Saturday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience