Administration Apprentice

Responsibilities include:

Upload of invoice data direct into client systems Working within the Operations Team to ensure accounts meet the required monthly targets
Manipulating data within Excel, to present the correct format for import to internal and client systems Understanding all designated customer accounts, pricing and billing processes Liaising with energy suppliers which include submitting meter reads, terminations, identifying suppliers and any other support related to their meters Communicating via email and phone with customers and sending/ following up on quotes, updates, handling escalations & day-to-day queries as required Management and updating of our databases Liaison with the Operations team to ensure client objectives / SLAs are met

Training:

Business Administration Level 3 Apprenticeship Standard:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor Attending weekly classes to achieve the Standard
Level 3 Business Administration qualification

Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Employer Description:
Established in 2008, our utility management service has been specifically refined to meet the needs of the block management market. As a specialist broker working solely with block management and property companies, BMU is one of the UK’s leading block utility management partners, providing effective outsourcing of the management of block communal energy supplies saving you time and your customers money.

Working Hours :
Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 4.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative