Client Account Management Apprentice

Key Responsibilities:

Client Support:

Working closely with both clients and internal teams to implement strategies and deliver impactful results. Deal with day-to-day queries and requests from clients via email and phone, including change requests, processes queries and opportunity scoping. Support in resolving escalated customer complaints that are raised by the client, by liaising with the Contact Centre and Third Party Sales team. Develop a thorough knowledge of the business and culture of clients and use this to develop relationships and identify opportunities.

Team Support:

Support Account Handlers and Account Managers with admin tasks as part of BAU and wider projects.

Meeting Attendance:

Attend weekly internal steering meetings to understand performance and the key initiatives on the account and be given tasks for the week. Attend monthly meetings with the client to capture key decisions and actions.

Reporting/ Analysis:

Tracking and evaluating sales performance to identify trends, opportunities, and areas for improvement. Share daily, weekly and monthly reporting with clients, along with commentary on performance and action plans for improvement with assistance from the Account Manager. Conduct quarterly competitive analysis reports on proposition, pricing promotions and marketing material and share report with department. Monitor and analyse performance to understand if achieving budget, and if not, which KPIs are the cause. Support the Account team with implementing action plans to address any underperforming areas.

  Marketing Material Review:

Support with the marketing material review and sign off process for all customer-facing collateral, including briefing the Design team for creation, managing reviews and approval, and sharing internal/external feedback. Visit client warehouses to conduct marketing collateral audits and ensure material is placed correctly on appliances. Visit client retail stores to spot business opportunities by analysing presentation of offers and competitors, as well as ensuring that marketing material is displayed appropriately and compliance regulations regarding the sales process are followed.

Training:

Domestic & General is a company with an ambitious future, we are expanding our horizons and entering new markets and we need your expertise to help make it happen. 

Successful candidate will benefit from:

Training opportunities provided  as well as clearly defined career progression. Industry Insight: Gain a strong understanding of the insurance industry, including the end-to-end sales process and compliance regulations. Diverse Responsibilities: A varied role offering the chance to develop highly transferable skills, including communication, stakeholder management, project-solving and analytical thinking. Career Development: Clear development plan and structured opportunities for career progression within the business. Cross-Functional Exposure: Gain visibility and insight into a range of roles across the organisation, supporting long-term career growth and future role transitions. Mentorship & Support: Access to experienced mentors who will support your personal and professional development. Ongoing Learning: Access regular learning and development sessions to continually expand your skills and knowledge. Collaborative Culture: Join a great team environment where colleagues support each other and celebrate collective success.

Training Outcome:

Post qualification, this role offers excellent progression opportunities within the team for the right person. This showcases our commitment to invest in our people's development by supporting internal mobility and career progression across multiple functions.

Employer Description:
We’re Domestic & General, and we look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines, to TVs and boilers. Domestic & General is a company with an ambitious future.  We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. Operating across the UK, Europe, the US and Australia, we work with some of the world’s top appliance and electrical product brands. We’ve been in business since 1912, and we’re always looking ahead… So whatever’s next, we’ve got it covered.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative