Seaweed & Co LTD - Level 3 Business Administration Apprenticeship

Assist with general admin tasks such as filing, data entry and maintaining records Handling incoming calls and correspondence, directing them to the appropriate staff members Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics Be the first point of contact for customer enquiries via phone, email, and online chat Take ownership of customer requests, following through until the customer is completely satisfied Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions Resolve customer issues promptly and effectively, escalating only when necessary Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement Keep accurate records of customer interactions and feedback to support continuous service improvements Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience Contribute ideas and suggestions to enhance our customer service processes Represent the company’s values and professionalism in every customer interaction

Training:
Business Administrator Level 3 4-days per week at Seaweed & Co  1-day per week at Newcastle College 

Training Outcome:
Earn a Level 3 Business Administration qualification while learning on the job Opportunity for a full-time position upon apprenticeship completion

Employer Description:
Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.

Working Hours :
9am - 5pm, working days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Trustworthy,Positive Attitude,Self Motivated,Flexibility,Willingness to Learn