apprentice Customer Service Advisor

Assist in managing day-to-day administrative tasks, including data entry and document preparation Handle incoming calls and emails from clients and provide them with efficient and friendly service Taking and recording accurately first notification of loss details for claims Support our insurance agents by processing policy applications, endorsements, and cancellations accurately and within established timelines Checking documentation from Insurers to ensure any errors or omissions are corrected prior to issue to clients Liaising with insurers and clients to obtain information and updates, inputting accurately to the system Managing and collecting outstanding client payments

Training:
Monthly attendance at New College Swindon for a taught session. At least 6 hours off-the-job training (e.g. shadowing colleagues or time away from the day to day job to complete College assignments) must be given to the apprentice. Level 2 Customer Service Practitioner apprenticeship standard.

Training Outcome:
A full-time Customer Service Advisor role may be offered to the right candidate on successful completion of the apprenticeship.  

Employer Description:
An apprenticeship opportunity with a Commercial Insurance Broker providing independent insurance advice and high-quality cover. Based in Swindon, Mr Syd Jackson and his team are able to help with business, property and a range of motor insurance.

Working Hours :
35 hours per week Monday to Friday 9am to 5pm with 1 hour for lunch each day

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative