Customer Support Apprentice

Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries. Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department Log all enquiries through the ticketing system and respond within a timely manner Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner Ensure customer data and interactions are recorded accurately on our systems Research customer details online and update our customer data as needed Support the Customer Engagement team to respond to initial sales enquiries Support the Content Team by providing customer feedback, testing new courses and logging content enquiries
Undertaking research, data cleansing and support the team to gain customer/market insight Understand our products and customers along with the Social Care and wider sectors we operate in Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with Undertaking any general office task that supports the smooth running of the business

Training:
The apprentice will work toward the Level 2 Customer Service Practitioner Standard You would attend training at WBTC one day a month and have 1-1 training and review meetings Functional skills maths and English would be delivered remotely if required

Training Outcome:

Training and personal development is encouraged and supported.

Employer Description:
Proven, Trusted, and Award-Winning At Flourish, we’re all about making a real difference. We’ve built easy-to-use online platforms for training and staffing, creating a connected community where everyone thrives. Whether you’re in the care sector, children’s services, or education, we’ve got everything you need to grow, learn, and succeed. With over 30 years of combined experience (thanks to our roots as Grey Matter Learning, AC Education, and MyWorkMode), we’re bringing you the best of what we’ve always done—high-quality training, expert support, and seamless shift cover staffing solutions—just with a fresh new look. Oh, and we’re also part of The Progress Group, so you know we’re serious about making an impact where it counts.

Working Hours :
Monday to Friday, 8.30am - 5.00pm / 9.00am - 5.30pm 37.5 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills