Technical Internal Sales and Customer Support Apprentice

What you’ll do:

Communicate with customers by phone and email, responding to enquiries and providing excellent service. Manage the intercom system and greet customers at the trade counter. Handle courier queries and delivery updates. Process sales orders and quotes using our sales software (SAGE). Provide after-sales support to ensure customers are satisfied. Providing support to the management team with miscellaneous administrative tasks.

Training:

The apprentice will work towards the Business Administrator Standard. This will be delivered through group training once a month at our centre in Newbury and 1-1 training and review meetings.

Maths and English Functional Skills will be delivered either remotely or in person if required.

Training Outcome:

Ongoing training and development are encouraged. This is a great starting point to build a technical sales career.

Employer Description:
About Beninca UK: Beninca UK, a satellite branch of Automatismi Benincà SpA, was formed in February 2010. With a vast amount of experience of the gate automation industry, our knowledgeable and friendly staff are always here to help. Situated in Newbury, Berkshire we are well located to serve the whole of England, Scotland and Wales with the best before and after sales service in the industry. With the backing of Beninca Group PLC based in Northern Italy we have some of the most innovative and reliable gate automation and access control products there are to offer. Our strategy is simple, we offer quality, reliable products to industry professionals but what sets us apart from our competition is our focus on customer service. Our customers are the most important aspect of our business, we are dependent on you, you are not dependent on us. We keep things simple and have the flexibility to offer the personal touch to our before and after sales service.

Working Hours :
Monday to Friday between 8.30am/9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Professional,Methodical