Office Administrator Apprentice

Provide exceptional customer service via email, phone, and online platforms, addressing member inquiries with professionalism and efficiency Assist with reporting, policy documentation, administrative tasks, and maintain accurate records in our CRM system Manage a structured pipeline of prospects - from initial research and contact through to quote processing and documentation - ensuring accuracy and timeliness Handle confidential member information with the utmost discretion and in full compliance with data protection regulations Coordinate bookings for health screenings, assessments, and medical appointments, ensuring seamless scheduling through our system Provide valuable insights on workflow improvements to support the development of our AI-driven booking and management system

Training:

This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. You will be required to attend college once a week. 

Level 3 Business Administrator Standard  Behaviour, Skills and Knowledge

Training Outcome:

Full-time employment on customer services or business development department.

Employer Description:
Health Well Solutions is a boutique insurance brokerage based in London, specialising in high-end private medical insurance. We pride ourselves on personalised service and long-term client relationships.

Working Hours :
Monday to Friday, from 8:30am to 5:30pm, one hour lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience