Apprenticeship - Customer Order Management

This role is 100% onsite in Huddersfield and you would need to be happy to travel to Kirklees College as well on the designated day for study.

In this role, you will make an impact in the following ways:

Representing the customer within the department in relevant meetings Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner Undertaking analysis and identifying abnormal demand and report findings as necessary Running and actioning required reports and distributing to relevant departments Acting as an onsite representative to expedite parts to the warehouse Being an active member of the customer support team and providing excellent customer care

To be successful in this role you will need the following:

Minimum 5 GCSEs Level 4 – 9 (Grade C – A*) including Mathematics and English Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Customer focus - Building strong customer relationships and delivering customer-centric solutions Ensures accountability - Holding self and others accountable to meet commitments Communication skills - written & verbal. To be able to effectively express messages and ideas in a clear, organised and relevant manner for a variety of audiences

Training:

You will study at Kirklees college, following either the Customer Service level 2 or business administration level 3 standard. The standard you follow will be dependent on previous experience. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. College will teach you general skills required to successfully conduct your role, whilst in company, you will acquire specific skills and experience related to the role.

Training Outcome:

Possibility of a potential permanent employment through open vacancies.

Employer Description:
Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

Working Hours :
During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 37.5 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience