IT Support Apprentice

Duties: 
Primary responsibilities include: 

Logging calls on the helpdesk  Answering customer queries and learning customers IT systems  Providing first line IT support  Triaging calls and escalating where necessary to second line support  The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems  Conducting training to familiarise yourself with technologies in use within client environments 

You will become familiar with the following technologies:

Windows 10/11 Server 2016 and above Hyper V Virtualisation Microsoft 365 Microsoft Azure Cloud services Networking, Storage 

Training:

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.

Benefits:

Free parking Free Tea & Coffee Healthcare Plan

Employer Description:
itQED is an IT Managed Services Provider run by a team of enthusiastic and qualified engineers based in Arborfield, Reading.  Our multi-levelled engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area.  itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression.

Working Hours :
All details will be confirmed upon interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental