Kia Service/Parts Advisor Apprentice - Thetford

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repairs Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stock room and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

 

Training:

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:

Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. 

Employer Description:
EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!

Working Hours :
Monday-Friday full-time (40 hrs per week) and may require the occasional weekend work where required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working