IT Apprenticeship

Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision Support the implementation of multi-factor authentication and group policy application while following internal procedures Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time

Training:

Information Communications Technician Level 3.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Training Outcome:

Great internal progression opportunities following the apprenticeship.

Employer Description:
AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield—with additional offices in London, Manchester, and Sheffield—AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.

Working Hours :
Monday to Friday, core hours 8am till 6pm - hours rotating 8:00am till 4:30pm and 9:30am till 6:00pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working