Customer Service Apprentice (Sales and Trading)

Assisting the Sales and Trading teams with administrative tasks including tender processing, checking consumption levels are accurate, quote preparation, credit checking applications and contract processing Completing quality control checks on completed sales and ensuring expected standards are met at all times Assist the Sales team with aftersales care by liaising with brokers by confirming lock in confirmations and chasing any further documentation required Supporting the business by assisting in the preparation of renewal opportunities Assist the Billing team with pricing customers that are on out of contract rates Support back-office in providing aftersales support and customer care Support Account Managers (the Sales team) in their day-to-day sales processes Generate and submit customer quotations as and when required Generate reports as and when required

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard This qualification requires college attendance once per month

Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship

Employer Description:
Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental