IT Support Engineer Apprentice Level 3

To assist the IT Team as needed, contributing to the efficient and effective operation of the area Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome Assist in support of college owned mobile devices, including laptops, tablets & mobile phones Maintain up-to-date knowledge of computer equipment and assist with its installation To become proficient in the application and use of a wide range of IT systems and processes Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed Document instances of computer equipment failure, repair, installation, and removal Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft To provide technical and operational support to Events To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the College’s Health & Safety Policy in the interests of themselves, other colleagues and students To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive

Training:
Level 3 Information Communication Technician Apprenticeship Standard Location - Darlington College Working 5 days per week inclusive of 1 day release for study at Darlington College

Training Outcome:
There may be an opportunity to secure a long term position after successful completion of the apprenticeship

Employer Description:
Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors

Working Hours :
Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to College.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload