Customer Relations Administrator Apprenticeship

No two days are the same, but what is always guaranteed is the first impression given out is a memorable one Greeting and checking in customers, answering incoming phone calls, invoicing jobs, scheduling appointments, ordering stock, these are tasks carried out every day Alongside this growing and maintaining relationships with customers, and suppliers is also a key factor

Training:
You will gain a Customer Service Practitioner level 2 apprenticeship via a work mentor and Cambridge Regional College. If necessary, this includes Functional Skills in English and maths. You will also knowledge of the motor trade due to the nature of the business Learning practical and enduring skills about vehicles that can be carried over into your personal life Practical training and shadowing within the role You will be supported with training on systems and other aspects of the role

Training Outcome:
After completing your apprenticeship, you may have the option of transferring the skills you have learnt into a job role at a new company You can use the qualification you have gained as a stepping stone into a career in the same job role within a different company, or even different sector

Employer Description:
We are a family run business gaining customers through word of mouth and ones who have been there from opening in 1985! We are a tight knit team who rely on team work and a positive working environment. We have knowledgeable technicians who are able to diagnose and fix work that other garages are unable to. With passion about the motor industry and great customers

Working Hours :
Monday - Friday, 8.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience