Service Engineer - London
Salary: £28K - £40K
Full-time - Permanent
My client is looking for a service engineer to join their team.
The focus of the role is to provide on site and remote support to their clients in the form of fault finding and issue resolution, your role will also include finding system upgrade opportunities, preparing a quote and commissioning the upgrade.
You will manage service tickets for both concierge and Ad-Hoc clients taking ownership of the issues until the point of completion seeking assistance from others when required.
Key Skills as a service engineer:
? Problem solving and fault-finding skills/knowledge of relevant testing equipment
? Excellent customer engagement and communication skills
? Experience of working with, client representatives, Housing managers, Household staff, Contractor maintenance teams
? Full understanding of end-to-end service desk process
? Excellent planning/organisational skills
Excellent knowledge of the following:
? IT network - routers/switches/Wi-Fi/ remote access
? Audio visual systems - Audio distribution/video distribution/home cinema
? Satellite and aerial installations - copper and fibre-based systems
? Security services - CCTV/door entry/access control/intruder alarms
? IP based phone systems - incoming lines/hard wired handsets/DECT handsets
? Lighting and shading control systems/Lutron/Crestron
? Home automation control systems - Crestron/control4/ Savant
? Integration of 3rd party services such as BMS
My client has built an outstanding reputation for the design, supply, installation, and support technology control solutions into high end residential sector.
Predominantly this market is in the greater London area and their clients' properties are some of the most prestigious in the UK.
They provide their clients with bespoke concierge capability; this capability meets the various needs of their diverse but ever demanding client ba