ICT Apprenticeship
Support the IT Manager in responding to helpdesk calls regarding hardware, desktops and network support and resolve those problems within specified timescales in line with departmental protocols
Provide ongoing technical support for users of the school systems, including basic training to end users and advice on new technology
Support the interactive teaching technology and provide necessary support, including keeping accurate records of IT assets
Log calls with external suppliers to resolve warranty/non-warranty escalations
Ensure that only licensed software applications are installed on student and staff PCs to comply with software licensing agreements
Assist in receiving delivery of IT equipment and stock, security marking it and ensuring that it is entered into the appropriate inventory
Ensure that departmental procedures are followed at all times when undertaking IT tasks and activities
Attend team meetings and other associated meetings as necessary
Support and participate in implementing changes to technology and software as they are introduced within the school
Liaise appropriately with staff across the school to ensure tasks and activities are carried out to the satisfaction of users in line with school protocols
Training Outcome:
Opportunity for a permanent role on sucessful completion of the apprenticeship and further training/certification.
Employer Description:
Valence School is a KCC Foundation residential and day Special School for children and young people aged 4-19 with physical disabilities, complex medical needs and associated learning and communication difficulties. We are part of the Kent Special Educational Needs Trust (KsENT. We offer a supportive, friendly and rewarding working environment and every member of staff participates in enabling our students to learn and to aspire to achieve meaningful independence.
Working Hours :
Monday to Thursday 8.30am to 4.30pm; Friday 8.30am to 4.00pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative