IT Apprentice

Setting up new computers, servers, and networks Handling support tickets and technical requests Providing service desk assistance to end users Shadowing senior technicians on-site and remotely Managing and maintaining our repair workshop Diagnosing and repairing desktops and laptops Responding to phone and email support queries Booking in incoming deliveries and hardware Keeping track of equipment through asset management

Training:

All training will take place either on-site at our office or remotely with the training provider, so there is no need to travel elsewhere.

You’ll spend most of your time learning hands-on with our team, supported by regular remote learning sessions with the training provider. We’ll also provide time during the week to complete coursework and training activities.

Training Outcome:

Upon successful completion of the apprenticeship, you may be offered a full-time role as a 1st Line IT Support Technician.

Employer Description:
Bells IT Support is a trusted provider of IT support and cybersecurity services, based in Dartford, Kent. We specialise in delivering reliable, professional IT solutions to small and medium-sized businesses across the South East and London. Our services include IT support, cloud infrastructure, cybersecurity, VoIP systems, and managed web services. We pride ourselves on our friendly approach, fast response times, and ability to tailor solutions to meet each client’s needs. As a growing company, we offer a modern, collaborative workplace where apprentices can gain real-world experience, take ownership of tasks, and grow into skilled professionals within the IT industry.

Working Hours :
Monday to Friday 10am until 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience