IT Helpdesk Apprentice

Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly;
carrying out configuration and testing of new kit prior to install at customer site The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with clients

Training:

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Training Outcome:
Move to IT Support Engineer - or if Apprentice shows a keen interest in other areas of the company we are always looking for more people - IE Security, AI

Employer Description:
Assured Digital Technologies combines the strengths and value to customers of two highly respected IT businesses: MDS Technologies and Bristol IT Company.  The merger of the two businesses generates an even greater proposition for organisations through the compelling and significant complimentary portfolio of services and competencies derived from working with Government, Public Sector and Private Sector/Commercial organisations.  We provide a range of services from Managed IT to Software Development and have over 30 years’ experience.

Working Hours :
Monday - Friday, Flexi Shift, 8 hours between 7.30am – 5.30pm (1 hour lunch).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Non judgemental